Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    3,022 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,874 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,206 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    866 Ratings
    Company Website
  • Act! Reviews & Ratings
    40 Ratings
    Company Website
  • AdvancedMD Reviews & Ratings
    2 Ratings
    Company Website
  • DropTrack Reviews & Ratings
    190 Ratings
    Company Website
  • TelemetryTV Reviews & Ratings
    279 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,030 Ratings
    Company Website
  • Extole Reviews & Ratings
    70 Ratings
    Company Website

What is Listen360?

Listen360 provides essential insights that help businesses refine their decision-making and pinpoint areas of their customer experience that need enhancement for maximum impact. With features like immediate alerts about dissatisfied customers and nightly email summaries, the platform encourages proactive engagement with feedback, enabling businesses to respond swiftly and build customer loyalty that can lead to personal recommendations from happy clients. Rather than assessing loyalty based solely on individual transactions, Listen360 monitors customer sentiment over time, ensuring that businesses deliver experiences that promote lasting loyalty and financial success. Designed for seamless implementation across various locations and organizational levels, Listen360 has effectively generated over 28 million customer insights for more than 40,000 businesses globally, driving both growth and satisfaction. This holistic strategy empowers businesses to remain ahead of industry trends while perpetually fine-tuning their methods for optimal customer interaction, fostering an environment where feedback is not just collected but actively utilized for improvement. Additionally, this commitment to understanding customer needs can significantly enhance brand reputation and trust in the marketplace.

What is IndeCX?

Engaging with your customers throughout their entire journey is crucial for creating a memorable experience. IndeCX leverages the NPS® (Net Promoter Score) framework to enable real-time assessment, implementation, and tracking of customer feedback. With operations in more than 30 countries, our platform is uniquely distinguished as the only tool accredited with ISO certifications for quality, market research, and information security, ensuring that your data is safeguarded and kept confidential. Our solution provides a tailored approach, ranging from survey design and questionnaire creation to the generation of detailed reports that align with your specific needs and business goals. By incorporating cutting-edge artificial intelligence, IndeCX excels in tasks like categorization, sentiment analysis, and root cause evaluation, offering accurate and actionable insights. Our dedication to high standards is further validated by our ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications. With a robust client base of over 300 in Brazil and Latin America, we consistently work to improve customer experiences and fuel business growth. Ultimately, our collaboration can help deepen your connections with customers, enhancing both their loyalty and your brand’s standing in the market.

Media

Media

Integrations Supported

Blotout
Compete Club Management
Meltano
Procare

Integrations Supported

Blotout
Compete Club Management
Meltano
Procare

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Listen360

Company Location

United States

Company Website

www.listen360.com

Company Facts

Organization Name

IndeCX

Company Location

Brazil

Company Website

indecx.com.br/

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

NPS

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

NPS

Popular Alternatives

Popular Alternatives