Ratings and Reviews 10 Ratings
Ratings and Reviews 0 Ratings
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What is LiveChat?
LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps.
Unified multi-channel support
Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed.
AI-powered productivity
Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice.
Best features for better UX
LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction.
Seamless integration and setup
LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack.
Data-driven growth
Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.
What is Convira?
Convira is a groundbreaking AI chatbot solution that converts any website into a 24/7 sales and customer support agent. By simply inputting a website URL, Convira analyzes the site, trains an AI representative utilizing its actual content, and can be operational in about five minutes without any coding or manual FAQ setup required.
The AI effectively responds to visitor questions in real-time, captures and qualifies leads, organizes appointments, and displays product or service details through interactive cards that feature pricing information directly within the chat. It automatically adapts as the website content changes, supports more than 95 languages, and can easily transition conversations to a human agent if needed. A simple one-line embed facilitates integration with platforms such as WordPress, Wix, and Squarespace, featuring WordPress-specific tools that auto-sync pages, posts, and FAQs. Furthermore, businesses can import data from multiple sources like Dropbox, Google Drive, Confluence, Zendesk, Intercom, and Crisp, while also having the ability to tailor the AI's personality and collaborate via a shared dashboard that monitors leads and action requests.
Built on Cloudflare's state-of-the-art edge network, which encompasses Workers, D1, and Vectorize, Convira guarantees fast global response times for users. This all-encompassing strategy empowers businesses to enhance their customer engagement and optimize their sales processes with impressive efficiency, ultimately leading to improved customer satisfaction and increased revenue potential.
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Integrations Supported
5X
9Spokes
Better Proposals
Blotout
Campaign Monitor
Evernote
Facebook
GetResponse
HubSpot CRM
LemonStand
Integrations Supported
5X
9Spokes
Better Proposals
Blotout
Campaign Monitor
Evernote
Facebook
GetResponse
HubSpot CRM
LemonStand
API Availability
Has API
API Availability
Has API
Pricing Information
$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
$50.00 Business plan per agent per month
Free Version
Free Trial Offered?
Pricing Information
$5/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LiveChat Software
Date Founded
2002
Company Location
United States
Company Website
www.livechat.com
Company Facts
Organization Name
Convira
Date Founded
2024
Company Location
India
Company Website
www.convira.chat/
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
