Ratings and Reviews 19 Ratings
Ratings and Reviews 0 Ratings
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What is CloudCover CoverIT?
CoverIT is a versatile IT lifecycle management solution focused on API integration, designed to seamlessly work with your existing software and vendor systems. It features three core applications: ContractHub, which provides centralized management of OEM and TPM contracts alongside automated renewal reminders; ServiceHub, which enables real-time ticket management, live messaging alerts, and detailed workflows for work orders; and QuoteHub, which simplifies and improves the accuracy of quote generation while offering optional white-labeling to strengthen brand identity across all user interfaces. Each component is equipped with robust enterprise-level functionalities, including single sign-on, user customization, multi-tenancy, cross-application integration, standalone deployment options, and comprehensive REST APIs. By delivering a consolidated view of contract lifecycles, ticket service level agreements, and quoting processes, CoverIT eliminates the disarray of spreadsheets and enables customized tracking of asset information, effective resource management, and secure reconciliation of OEM Smart Net statuses. In addition to these features, this platform allows organizations to significantly boost their operational productivity and maintain effective oversight of their IT assets with ease. Ultimately, CoverIT serves as an all-in-one solution that streamlines IT lifecycle management for businesses looking to enhance their performance.
Integrations Supported
Arista Networks
Cisco CX Cloud
Dell EMC Avamar
F5 BIG-IP
HP-UX
Juniper Network as a Service (NaaS)
Lenovo Capacity Planner
Oracle Cloud Infrastructure
Palo Alto ATP
Integrations Supported
Arista Networks
Cisco CX Cloud
Dell EMC Avamar
F5 BIG-IP
HP-UX
Juniper Network as a Service (NaaS)
Lenovo Capacity Planner
Oracle Cloud Infrastructure
Palo Alto ATP
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
GoTo
Date Founded
2003
Company Location
United States
Company Website
www.logmein.com/products/resolve
Company Facts
Organization Name
CloudCover
Date Founded
2006
Company Location
United States
Company Website
www.cloudcover.it/products/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Maintenance Management
Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management