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What is Loop Returns?
                Streamline your returns process and reclaim valuable time for your team. Brands using Shopify can take advantage of Loop to fully automate returns, including exchanges, ensuring that the return process is efficient and customer-friendly. A return doesn't always mean a refund; it can be an opportunity for an exchange or store credit instead. Simplifying the return experience allows customers to easily send back incorrect products without the hassle of emailing or filling out forms. Loop provides multiple options for returns: exchange, online shopping, store credit, refunds, and immediate shopping. Think about it—why should customers endure the same tedious steps twice? There’s a more efficient solution available. With Loop, your team can focus on more pressing tasks, as it significantly reduces the time needed to handle returns while seamlessly integrating into your existing Shopify setup. This means smoother operations and happier customers, enhancing overall satisfaction.
            
        
            What is 12Return?
                12Return is a highly reputable cloud-based solution tailored for managing product returns within a circular and customer-focused economy, offering an integrated returns management service for retail brands engaged in cross-border commerce. Built with a global perspective, 12Return serves as the comprehensive returns platform essential for your international Direct to Consumer operations. 
Recognizing that every business is unique, 12Return allows you complete control over your account settings, enabling you to customize return policies, identify return motives, manage communication, choose carriers, and organize logistics routes among other functionalities. Additionally, the platform features a multilingual interface that supports customer interactions in nine different languages, encompassing everything from emails to return documentation and the return portal itself. 
Moreover, 12Return seamlessly integrates with widely-used systems like Shopify, and its versatile API suite ensures that you can connect it with any other system in your supply chain, providing unparalleled flexibility for your operations. The adaptability and user-centric design of 12Return make it an indispensable tool for modern retailers navigating the complexities of returns management.
            
        
            Integrations Supported
            
                
    Shopify
            
            
        
        
    
        
        
            
                
    Accumula
            
            
        
        
    
        
        
            
                
    Arka
            
            
        
        
    
        
        
            
                
    Assembled
            
            
        
        
    
        
        
            
                
    Axis LMS
            
            
        
        
    
        
        
            
                
    Canopy
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    LiveChat
            
            
        
        
    
        
        
            
                
    MESA
            
            
        
        
    
        
        
            
                
    Magento
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Integrations Supported
            
                
    Shopify
            
            
        
        
    
        
        
            
                
    Accumula
            
            
        
        
    
        
        
            
                
    Arka
            
            
        
        
    
        
        
            
                
    Assembled
            
            
        
        
    
        
        
            
                
    Axis LMS
            
            
        
        
    
        
        
            
                
    Canopy
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    LiveChat
            
            
        
        
    
        
        
            
                
    MESA
            
            
        
        
    
        
        
            
                
    Magento
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        Pricing not provided.
        
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        € 495 per month
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
Loop Returns
Date Founded
2017
Company Location
United States
Company Website
loopreturns.com
Company Facts
Organization Name
12Return
Date Founded
2010
Company Location
Netherlands
Company Website
12return.com
Categories and Features
Returns Management
                                        3PL / ERP Integration
                                        
                                    
                                    
                                    
                                        Automated Exchanges
                                        
                                    
                                    
                                    
                                        Branded Experience
                                        
                                    
                                    
                                    
                                        Custom Return Policy
                                        
                                    
                                    
                                    
                                        Inventory Management
                                        
                                    
                                    
                                    
                                        One-Click Returns Processing
                                        
                                    
                                    
                                    
                                        Returns Analytics
                                        
                                    
                                    
                                    
                                        Shopper Self-Service
                                        
                                    
                                    
                                    
                                        Smart Data Collection
                                        
                                    
                            
                        Categories and Features
Returns Management
                                        3PL / ERP Integration
                                        
                                    
                                    
                                    
                                        Automated Exchanges
                                        
                                    
                                    
                                    
                                        Branded Experience
                                        
                                    
                                    
                                    
                                        Custom Return Policy
                                        
                                    
                                    
                                    
                                        Inventory Management
                                        
                                    
                                    
                                    
                                        One-Click Returns Processing
                                        
                                    
                                    
                                    
                                        Returns Analytics
                                        
                                    
                                    
                                    
                                        Shopper Self-Service
                                        
                                    
                                    
                                    
                                        Smart Data Collection
                                        
                                    
                            
                        Shipping
                                        Air Shipping
                                        
                                    
                                    
                                    
                                        Bills of Lading
                                        
                                    
                                    
                                    
                                        Container Shipping
                                        
                                    
                                    
                                    
                                        Freight Shipping
                                        
                                    
                                    
                                    
                                        Ground Shipping
                                        
                                    
                                    
                                    
                                        Import / Export
                                        
                                    
                                    
                                    
                                        Ocean Shipping
                                        
                                    
                                    
                                    
                                        Parcel Shipping
                                        
                                    
                                    
                                    
                                        Quotes / Estimates
                                        
                                    
                                    
                                    
                                        Shipment Tracking
                                        
                                    
                                    
                                    
                                        Warehouse Management
                                        
                                    
                            
                        Warehouse Management
                                        3PL Management
                                        
                                    
                                    
                                    
                                        Barcoding / RFID
                                        
                                    
                                    
                                    
                                        Category Customization
                                        
                                    
                                    
                                    
                                        Channel Management
                                        
                                    
                                    
                                    
                                        Demand Planning
                                        
                                    
                                    
                                    
                                        Inventory Management
                                        
                                    
                                    
                                    
                                        Location Control
                                        
                                    
                                    
                                    
                                        Order Management
                                        
                                    
                                    
                                    
                                        Purchasing
                                        
                                    
                                    
                                    
                                        Quality Control
                                        
                                    
                                    
                                    
                                        Receiving / Putaway Management
                                        
                                    
                                    
                                    
                                        Returns Management
                                        
                                    
                                    
                                    
                                        Shipping Management