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Ratings and Reviews 0 Ratings
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What is Lumen Cloud Contact Center?
Deploying a sophisticated, cloud-oriented contact center can significantly improve customer interactions while also lowering costs. These customized solutions are crafted to meet your individual business needs, enabling a seamless shift from traditional, capital-intensive contact center frameworks to a more flexible cloud or hybrid model that strengthens customer loyalty and increases profitability. By opting for only the necessary services, you can eliminate large upfront expenditures, making the transition more financially manageable. Moreover, the system's design permits quick scaling to respond to varying call volumes, ensuring that your operations remain efficient. With the ease of partnering with a single provider that has over thirty years of industry experience, management becomes streamlined and effective. This strategy not only enhances omnichannel communication but also optimizes outbound sales initiatives and supports remote agents through a cohesive, cloud-based system. It boasts a resilient, carrier-grade network and a fully redundant setup, complemented by user-friendly interfaces that accommodate touch-tone and multilingual speech recognition. Additionally, it seamlessly integrates with common databases, CRM tools, and 42 varieties of private branch exchange systems, providing a well-rounded solution for all your customer service demands. This extensive feature set empowers your business not only to meet but to surpass customer expectations with remarkable efficiency, ultimately positioning you for long-term success.
What is Afiniti?
Improve the process of pairing by recognizing patterns. Our cutting-edge AI empowers large multinational corporations to discover subtle yet impactful behavioral trends, ultimately enabling better alignment between their workforce and clients. Through Afiniti Enterprise Behavioral Pairing™, we identify and predict interpersonal behavior patterns, ensuring the most suitable matches between customers and agents. With a foundation of over 150 patents, Afiniti's technology evaluates data and publicly accessible information concerning customer identities to identify effective behavioral interaction patterns, applying these findings in real-time. This dynamic application leads to enhancements in health outcomes, increased business profitability, and greater overall customer satisfaction. Furthermore, this strategy not only optimizes operational efficiency but also cultivates deeper connections between customers and service providers, resulting in a more engaged and loyal customer base.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Lumen
Date Founded
2014
Company Location
United States
Company Website
www.lumen.com/en-us/communications/cloud-contact-center.html
Company Facts
Organization Name
Afiniti
Date Founded
2005
Company Location
United States
Company Website
afiniti.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning