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What is Luminoso?

Luminoso revolutionizes the way unstructured text data is transformed into essential business insights. By harnessing common-sense artificial intelligence, we enable organizations to comprehend and act upon the information they receive. Our platform is designed to require minimal setup, ongoing maintenance, or training, and it operates without the need for any initial data input. Luminoso merges cutting-edge natural language understanding technology with an extensive knowledgebase to learn and interpret words in context as humans do, allowing for rapid text analysis that takes minutes rather than months. Furthermore, our software supports over a dozen languages natively, empowering leaders to swiftly investigate data relationships, understand feedback, and prioritize queries to maximize value. As a privately held company, Luminoso is based in Boston, MA, and is dedicated to simplifying the complexity of data interpretation for organizations worldwide.

What is Keatext?

Customer-focused businesses strive to identify the challenges that hinder their clients' experiences, yet developing an effective data-driven plan to resolve these concerns can be quite challenging. Keatext facilitates this process by evaluating customer feedback, providing AI-driven insights on priority issues, and compiling this information into a shareable report. By assessing both the strengths and weaknesses of your customer experience, you can understand how they impact overall satisfaction levels. The AI-generated recommendations will highlight the most pressing concerns that need attention. Additionally, you can generate an executive summary using advanced language-generation tools to present Keatext's findings in an easily digestible format. Furthermore, a customizable dashboard allows for the monitoring and identification of trends in customer satisfaction over time. Lastly, Keatext offers seamless integration with popular platforms like Zendesk, Surveymonkey, ServiceNow, and Qualtrics to enhance your analysis.

Media

Media

Integrations Supported

Integrations Supported

Quickwork
ServiceNow
SurveyMonkey
Zendesk

API Availability

API Availability

Pricing Information

$1250/month

Pricing Information

$550/month
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.

Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.

Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Luminoso Technologies Inc.

Date Founded

2010

Company Location

United States

Company Website

luminoso.com

Company Facts

Organization Name

Keatext

Date Founded

2010

Company Location

Canada

Company Website

www.keatext.ai/

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Sentiment Analysis
Text Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Sentiment Analysis
Text Analytics

Experience Management

Analytics
Customer Segmentation
Sentiment Analysis
Text Analysis

Machine Learning

Deep Learning
Model Training
Natural Language Processing (NLP)
Visualization

Natural Language Processing

In-Database Text Analytics
Parsing
Part-of-Speech Tagging
Stemming/Lemmatization
Tokenization

Predictive Analytics

AI / Machine Learning
Sentiment Analysis

Qualitative Data Analysis

Data Visualization
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Text Mining

Document Filtering
Graphical Data Presentation
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Not specified

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Mining
For Healthcare
Sentiment Analysis

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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