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What is Lumus360?

We understand the importance of customizing your questionnaire to meet its specific objectives, and we are dedicated to fulfilling the distinct needs of your organization. This may involve designing the questionnaire based on your verbal guidance, crafting questions that reflect your behavioral or competency framework, or providing access to our specialized questionnaire design tool. With over 22 years of experience, we have found that tailoring our premier 360 feedback platform to match our clients' preferred user experiences fosters long-lasting partnerships. We view the customization of your 360 tool as an essential investment, which is why we do not charge for this service. Essentially, we will enhance the user experience, online interface, automated email communications, branding, and more, all specifically tailored to your requirements, without any extra fees. Our aim is to make your feedback process not just efficient, but also smooth and pleasant for everyone involved. By prioritizing your needs, we ensure that the feedback process engages users and yields valuable insights for your organization.

What is InMoment?

Businesses are increasingly aware of the importance of improving customer experiences to stay ahead in the market, yet many find it difficult to achieve substantial advancements. Even though customer satisfaction scores might improve, companies often experience a drop in revenue, creating a perplexing situation. The reliance on outdated techniques like simple feedback collection and traditional monitoring can lead to misplaced priorities that hinder progress. To tackle this challenge, we created InMoment, a platform designed to transform the Experience Improvement (XI) landscape by redefining how companies align their strategies with customer engagement. Our strategy combines cutting-edge technology with deep human insight, enabling organizations to craft effective and profitable initiatives that enhance experiences at the vital crossroads of customer, employee, and business needs. Given that experiences are deeply personal, emotionally driven, and constantly evolving, identifying where to focus efforts can be a daunting yet critical task for achieving success. By pinpointing and prioritizing the most significant emotional touchpoints, companies can cultivate stronger relationships with their key customers and stimulate long-term growth. Concentrating on these high-impact moments is crucial not only for boosting customer loyalty but also for enhancing overall organizational performance, ensuring that businesses thrive in an ever-changing competitive landscape. This holistic approach ultimately positions companies to adapt and flourish in response to evolving consumer expectations.

Media

Media

Integrations Supported

Allego
Alterna CX
Contentsquare
Facebook
Glassdoor
Hg Mercury CRM
Instagram
Lexer
Marketo
Meltano
Microsoft Dynamics 365
PULSE Software
ServiceNow
Slack
Tripadvisor
Twilio
Voxpopme
Workday HCM
X (Twitter)
Zendesk

Integrations Supported

Allego
Alterna CX
Contentsquare
Facebook
Glassdoor
Hg Mercury CRM
Instagram
Lexer
Marketo
Meltano
Microsoft Dynamics 365
PULSE Software
ServiceNow
Slack
Tripadvisor
Twilio
Voxpopme
Workday HCM
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lumus360

Company Location

United States

Company Website

www.lumus360.co.uk

Company Facts

Organization Name

InMoment

Date Founded

2002

Company Location

United States

Company Website

inmoment.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

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