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What is MAP.CRM?

To ensure a business flourishes, it is vital to focus on Customer Relationship Management (CRM). Given the high costs associated with acquiring new customers, it becomes increasingly important to cultivate lasting relationships with current clients. MAP.CRM is an online solution specifically created to improve customer relationship management and streamline sales force automation. It allows for the tracking of leads, prospects, and opportunities, which helps you direct your energy towards what is truly important—building connections with prospective clients. You can handle numerous aspects of client interactions, such as managing multiple contacts, scheduling appointments, and organizing attachments and addresses. Furthermore, its flexible reporting feature enables you to generate personalized reports that cater to your unique requirements, ensuring your operations remain systematic and effective. By adopting a comprehensive CRM solution like MAP.CRM, your business can not only enhance its overall performance but also significantly boost customer satisfaction and loyalty. This emphasis on relationship-building ultimately lays the groundwork for sustained growth and success.

What is Calabrio Quality Management?

Strengthening relationships, nurturing loyalty, and driving impactful outcomes across the organization are vital goals. Through the automation of documentation and reporting processes, along with streamlined evaluations, you can invest more time in coaching and leadership development. Additionally, implementing faster feedback systems can motivate and invigorate agents effectively. Utilizing sophisticated analytics will help you concentrate on the most significant priorities, while customer feedback should steer the development of outstanding and uniform experiences. It's crucial to eliminate distractions and focus on the insights that are essential for meeting your contact center aims and boosting overall business performance. Quality managers are instrumental in monitoring and training employees, whether they are working remotely or in-person, and this includes conducting regular evaluations and training sessions to foster productive customer engagements while tracking trends and ensuring compliance. For leaders within the organization, adopting a comprehensive quality program is vital for sustaining employee motivation and achieving high levels of customer satisfaction. With Calabrio Quality Management, you gain comprehensive insights into the experiences of both agents and customers, facilitating ongoing improvements and excellence in service delivery. Ultimately, this emphasis on both quality and engagement lays a solid foundation for long-term growth and success, making it imperative to continuously adapt and evolve your strategies in response to feedback and analytics.

Media

Media

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Freshdesk
Gladly
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Freshdesk
Gladly
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MAP IT

Date Founded

2009

Company Location

Malta

Company Website

www.map-suite.com

Company Facts

Organization Name

Calabrio

Company Location

United States

Company Website

www.calabrio.com/products/quality-management/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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