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What is MAP.SUITE?

At MAP IT, we recognize the fierce competition that characterizes today's business landscape. With numerous entities competing for consumer attention, it is essential for your organization to navigate IT challenges effectively. Our team consists of highly skilled and knowledgeable IT professionals who understand the importance of maintaining continuous IT services. We go beyond simply offering IT support; we provide holistic solutions customized to meet your specific requirements. You can reach our product support through multiple channels, such as a dedicated support line, email, or direct assistance on our website, guaranteeing that a real person is always available to assist you. We emphasize prompt and effective responses, enabling you to focus on growing your business while we resolve any software issues. Our experienced implementation specialists are committed to ensuring that your operations are established rapidly and efficiently. We also provide implementation services aimed at minimizing manual data entry, which further enhances the efficiency of your processes. Our dedication lies in ensuring that your IT systems operate seamlessly, allowing you to pursue your business goals without interruptions. Ultimately, we strive to be your trusted partner in navigating the complexities of technology.

What is Heeduser?

IT support technicians are essential in tackling the unique challenges that arise from the technology products and services offered by their organizations, which may include a diverse array of devices like computers, smartphones, and various software applications. They possess strong troubleshooting skills and are capable of resolving technical issues through various communication methods, such as phone calls, emails, and online support chats. It is vital for IT support technicians to be well-prepared to effectively address customer inquiries and concerns. Operating in an IT helpdesk setting, these professionals manage technology-related problems and carry out IT maintenance tasks. The growing reliance on technology in both small and large businesses has led to an increasing demand for IT support services in the current digital landscape. Depending on their qualifications and experience, IT support specialists can explore job prospects at home or abroad. The abundance of job openings and attractive salary packages makes this an opportune time to pursue a career in IT support. This field not only provides financial incentives but also offers continuous opportunities for skill enhancement and professional growth in a rapidly changing environment. As technology continues to advance, the role of IT support technicians will only become more vital, highlighting the importance of their expertise in today’s workforce.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$35 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MAP IT

Date Founded

2009

Company Location

Malta

Company Website

www.map-suite.com

Company Facts

Organization Name

Heeduser

Date Founded

2013

Company Location

India

Company Website

www.heeduser.com

Categories and Features

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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