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Infosys Cortex

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What is MPLAB Harmony v3?

MPLAB® Harmony v3 serves as an all-encompassing framework tailored for embedded software development, featuring a variety of adaptable and interoperable software modules that facilitate the creation of advanced features while accelerating product release timelines. It is designed to be core-agnostic, accommodating both MIPS® and Arm® Cortex® core architectures, which guarantees code portability through uniform APIs usable across multiple device families. With the MPLAB Harmony Configurator’s (MHC’s) intuitive Graphical User Interface (GUI), users can easily configure settings, enhancing accessibility. The framework has undergone validation for compatibility with 32-bit PIC® (MIPS-based) and SAM (Arm Cortex-based) MCU and MPU device families, ensuring dependable performance. Moreover, it integrates effortlessly with external solutions like FreeRTOS and Micrium®, and it supports the importation of projects created in IAR Embedded Workbench. The most recent version expands its offerings by adding support for SAM families of Arm Cortex-M based devices, along with providing a complimentary software development environment. In addition, the GUI's graphical configuration capabilities simplify the setup process for devices and libraries, further enriching the development experience. This amalgamation of functionalities positions MPLAB Harmony v3 as a formidable asset for developers looking to optimize efficiency, reduce time-to-market, and ultimately enhance their product development processes. Its robust architecture not only meets current embedded system demands but also allows for future scalability as technology evolves.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.