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What is MS Shift?
At the Concierge Desk, every second counts as guests seek immediate assistance, and any delays can disrupt the efficiency of service. The Concierge Suite is equipped with an intuitive task log and an optimized workflow that enhances guest interactions. Concierges skillfully manage various responsibilities at once, and the option to tailor your task log to fit your individual requirements greatly enhances productivity. Our system allows you to fulfill your duties with fewer clicks, making it possible to create customized directions and printables while also saving frequently accessed routes. You can quickly find nearby businesses, access maps, and provide directions to assist guests in a timely manner. Furthermore, sharing this vital information directly with guests helps ensure they arrive at their destinations without delay. The platform includes a trackable texting feature that facilitates smooth communication with guests, retaining a history of previous messages for easy access. Additionally, our print-on-demand document library reduces paper waste by enabling electronic delivery of personalized itineraries and confirmations. To preserve a consistent brand identity, the system also provides updated custom layouts for confirmations and itineraries, keeping your team well-informed and synchronized. This all-encompassing suite of tools not only enriches the guest experience but also significantly improves operational efficiency, ensuring that every interaction is both seamless and memorable. It is designed to adapt and grow with your needs, allowing concierges to deliver exceptional service consistently.
What is EZStay?
EZStay™ is a groundbreaking contactless management platform tailored for the hospitality industry. This all-encompassing system features a powerful administrative dashboard alongside a guest application, enabling hotels to fully digitize their service offerings across various domains, including concierge services, housekeeping, room service, table bookings, in-room shopping, and wellness services, while also presenting numerous upselling opportunities. Consequently, hotel operators benefit from an advanced technological solution that boosts guest satisfaction during their entire visit. Furthermore, EZStay™ allows for personalized branding of the interface and supports the digital customization of terms, conditions, and invoices, which aids in advancing sustainable practices within the hospitality sector. Another noteworthy feature of EZStay™ is its ability to perform in-depth data analysis, delivering valuable insights on key performance indicators such as Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and occupancy rates, which are crucial for effective revenue management. Users can explore critical performance metrics by property, geographical cluster, country, or region, all made possible by the sophisticated AI engine underpinning the system, ensuring that each hotel can fine-tune its operations according to its unique requirements. Ultimately, EZStay™ signifies a revolutionary shift in the management of guest experiences, enhancing the operational efficiency of hotels while simultaneously elevating the overall experience for guests. This innovative platform not only meets the needs of today’s travelers but also prepares the hospitality industry for future advancements.
Integrations Supported
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp
Integrations Supported
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MS Shift
Date Founded
2005
Company Location
United States
Company Website
ms-concierge.com
Company Facts
Organization Name
EZStay
Company Location
United Kingdom
Company Website
ezstaysolutions.com