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What is MS Shift?

At the Concierge Desk, every second counts as guests seek immediate assistance, and any delays can disrupt the efficiency of service. The Concierge Suite is equipped with an intuitive task log and an optimized workflow that enhances guest interactions. Concierges skillfully manage various responsibilities at once, and the option to tailor your task log to fit your individual requirements greatly enhances productivity. Our system allows you to fulfill your duties with fewer clicks, making it possible to create customized directions and printables while also saving frequently accessed routes. You can quickly find nearby businesses, access maps, and provide directions to assist guests in a timely manner. Furthermore, sharing this vital information directly with guests helps ensure they arrive at their destinations without delay. The platform includes a trackable texting feature that facilitates smooth communication with guests, retaining a history of previous messages for easy access. Additionally, our print-on-demand document library reduces paper waste by enabling electronic delivery of personalized itineraries and confirmations. To preserve a consistent brand identity, the system also provides updated custom layouts for confirmations and itineraries, keeping your team well-informed and synchronized. This all-encompassing suite of tools not only enriches the guest experience but also significantly improves operational efficiency, ensuring that every interaction is both seamless and memorable. It is designed to adapt and grow with your needs, allowing concierges to deliver exceptional service consistently.

What is FieldBrain?

FieldBrain is a robust online platform specifically crafted for marketing and lead management, catering to contractors and home service providers. It merges local search optimization and map ranking with various features, including content creation, social media management, Google Business Profile enhancements, review oversight, and follow-up on leads, providing a versatile set of tools. By utilizing job images, contractors can craft localized project stories, track their online presence in different service areas, and handle inquiries through web, SMS, and email. Additionally, an AI-powered voice concierge assists in qualifying incoming calls and arranging appointments. The platform combines these diverse functionalities into six interconnected tools: Scout, Ghostwriter, Lead Concierge, Social Director, Field Marshal, and Voice Concierge. Tailored for trade businesses, its streamlined workflow simplifies the management of local visibility, client communications, and marketing tasks, all within an easy-to-navigate system. This all-encompassing strategy not only boosts operational efficiency but also enables contractors to foster stronger relationships with their customers, ultimately driving business growth. With FieldBrain, contractors can truly elevate their service offerings and enhance customer satisfaction.

Media

Media

No images available

Integrations Supported

Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp

Integrations Supported

Facebook
Google Business Profile
Instagram
LinkedIn
TikTok
YouTube

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$999/month
The $999/month subscription includes 3,000 AI actions, 7,500 local SEO grid credits, 500 voice minutes, 2,000 SMS segments, and 30 video credits per month. Additional usage packages are available; top-up packages do not expire.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

MS Shift

Date Founded

2005

Company Location

United States

Company Website

ms-concierge.com

Company Facts

Organization Name

FieldBrain

Company Website

fieldbrain.app

Categories and Features

Concierge

Not specified

Categories and Features

Local SEO

Not specified

Marketing Automation

Not specified

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