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Ratings and Reviews 0 Ratings
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At the Concierge Desk, every second counts as guests seek immediate assistance, and any delays can disrupt the efficiency of service. The Concierge Suite is equipped with an intuitive task log and an optimized workflow that enhances guest interactions. Concierges skillfully manage various responsibilities at once, and the option to tailor your task log to fit your individual requirements greatly enhances productivity. Our system allows you to fulfill your duties with fewer clicks, making it possible to create customized directions and printables while also saving frequently accessed routes. You can quickly find nearby businesses, access maps, and provide directions to assist guests in a timely manner. Furthermore, sharing this vital information directly with guests helps ensure they arrive at their destinations without delay. The platform includes a trackable texting feature that facilitates smooth communication with guests, retaining a history of previous messages for easy access. Additionally, our print-on-demand document library reduces paper waste by enabling electronic delivery of personalized itineraries and confirmations. To preserve a consistent brand identity, the system also provides updated custom layouts for confirmations and itineraries, keeping your team well-informed and synchronized. This all-encompassing suite of tools not only enriches the guest experience but also significantly improves operational efficiency, ensuring that every interaction is both seamless and memorable. It is designed to adapt and grow with your needs, allowing concierges to deliver exceptional service consistently.
What is HuemanAI?
HuemanAI is the first unified AI operating system built exclusively for the hospitality industry. It connects recruitment, guest services, and sales automation into a single AI-powered intelligence core. The platform integrates seamlessly with PMS, POS, ATS, and CRM systems to eliminate data silos. HuemanAI uses predictive staffing to align labor planning with real-time booking forecasts. Its AI Concierge delivers 24/7 guest support across voice, chat, SMS, and email channels. The AI Sales Agent functions as a dedicated hotel sales professional, converting inquiries and driving upsells automatically. Recruitment workflows are fully automated, reducing time-to-hire by up to 70%. AI-powered voice interviews assess communication skills, attitude, and hospitality fit beyond resumes. Unified guest profiles enable personalized service and proactive VIP recognition. Cross-functional automation ensures staffing and service decisions adapt instantly to demand changes. The system improves operational efficiency, guest satisfaction, and revenue performance. HuemanAI gives hotels enterprise-grade AI capabilities without operational complexity.
Media
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Integrations Supported
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp
Integrations Supported
Facebook Messenger
Google Maps
Microsoft Outlook
OpenTable
Opera
Skype
Ticketmaster
Yelp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$99/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MS Shift
Date Founded
2005
Company Location
United States
Company Website
ms-concierge.com
Company Facts
Organization Name
HuemanAI
Date Founded
2025
Company Location
United Kingdom
Company Website
huemanai.io
Categories and Features
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental