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What is MSP360 Connect?

A reliable, swift, and secure solution for remote access enables users to connect efficiently to devices and servers, facilitating quicker problem resolution. This technology enhances productivity by allowing immediate intervention from virtually anywhere.

What is Aranda Virtual Support?

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

Media

Media

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
MSP360 Managed Backup
MSP360 RMM
ScalePad Backup Radar

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
MSP360 Managed Backup
MSP360 RMM
ScalePad Backup Radar

API Availability

Has API

API Availability

Has API

Pricing Information

$89.99 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MSP360

Date Founded

2011

Company Location

United States

Company Website

hubs.ly/Q012Jhwr0

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-virtual-support/

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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