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What is MSP360 RMM?

MSP360 RMM allows users to effectively oversee their entire IT infrastructure through a unified dashboard. It offers a variety of features such as monitoring system resources, deploying software, managing patches, sending alerts, providing remote access, and scripting capabilities, among others. The licensing model is based on each administrator, with no limits on the number of endpoints. This comprehensive solution streamlines IT management, making it easier for organizations to maintain their digital environments.

What is LogMeIn Resolve?

LogMeIn Resolve is an award-winning unified endpoint management (UEM) and IT support solution designed to help IT departments and managed service providers (MSPs) deliver efficient, secure, and scalable IT operations. The platform unifies remote monitoring and management, unattended remote access, ticketing, automation, mobile device management, and IT asset management into a single, user-friendly interface. IT teams can proactively manage devices with patch management, antivirus, alerting, and remote execution, helping to prevent downtime and improve overall performance. Unattended remote access enables seamless support across Windows, Mac, and Android devices even when end users are offline, streamlining routine updates and issue resolution. Asset management tools provide comprehensive tracking of hardware, software, and license compliance, allowing for better lifecycle management. Built-in AI features, including the GoPilot assistant, generate helpdesk ticket summaries, automate script creation, and deliver actionable insights that increase team efficiency. The platform offers robust integration with popular ITSM tools such as ServiceNow, Zendesk, and Microsoft Teams to fit within existing workflows. LogMeIn Resolve emphasizes zero-trust security architecture, ensuring data protection while scaling operations. Customer case studies demonstrate significant reductions in IT spend, helpdesk call times, and antivirus management overhead. Overall, LogMeIn Resolve empowers IT teams and MSPs to optimize IT management, improve service delivery, and meet the evolving demands of modern technology environments.

Media

Media

Integrations Supported

Control D
MSP360 Connect
MSP360 Managed Backup

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Please contact MSP360 for pricing details.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

MSP360

Date Founded

2011

Company Location

United States

Company Website

hubs.ly/Q012m0Hy0

Company Facts

Organization Name

GoTo

Date Founded

2003

Company Location

United States

Company Website

www.logmein.com/products/resolve

Categories and Features

Backup

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Loss Prevention

Not specified

RMM

Deployment Management
For MSPs
Network Monitoring
Patch Management
Real-time Alerts

Categories and Features

Help Desk

Alerts / Escalation
Email Integration
IT Asset Management
Network Monitoring
Self Service Portal
Ticket Management

Issue Tracking

Assignment Management
Issue Auditing
Scheduling

IT Management

Capacity Monitoring
Event Logs
Patch Management
Remote Access
Scheduling
User Activity Monitoring

IT Service

Service Reporting
Ticket Management

ITSM

Problem Management

Remote Desktop

Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts

Secure Remote Access

Not specified

Service Desk

Not specified

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