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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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MoovsThe Ultimate Operator Tool for All Your Needs. Efficiently manage a greater number of rides in less time—it's straightforward, it's software. With Instant Booking & Payment, you can secure rides and receive payments without delay. Not only will you appreciate it, but your clients will too. Enhanced Dispatch Technology ensures that both drivers and passengers stay informed and connected. Automated Sales make it easy to follow up on proposals and offers effortlessly, without any manual effort. Enjoy the benefit of more rides through complimentary leads, translating directly into increased profits. Your business is bound to expand as you boost your revenue by booking and dispatching more rides from a single platform. Save valuable time and streamline processes by automating your marketing and sales initiatives. Ultimately, prioritize delivering exceptional service to ensure every customer has a remarkable experience. As a result, your reputation will grow alongside your business success.
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What is MX Sales Coach?
Sales professionals come from diverse backgrounds, which is why their training programs must also accommodate this variety. MX® Sales Coach™ adopts a personalized microlearning strategy designed to meet the specific requirements of each individual. By utilizing our distinctive Sales Obstacle Assessment, we identify key areas for improvement and create a tailored development plan for every team member. Sales Managers can utilize MX® Sales Coach™ to swiftly grasp the competency development needs of both individual employees and the overall team, providing them with essential resources for impactful coaching. The platform features 98 customized microlearning modules that deliver a targeted curriculum on selling skills, accessible through mobile devices for easy learning. In addition, it generates personalized reports filled with clear skill insights and actionable recommendations aimed at boosting revenue. This diagnostic tool not only assists in selecting the right candidates but also uncovers current talent deficiencies, ensuring your team is consistently prepared for outstanding performance. By embracing this innovative platform, businesses can foster continuous growth and adaptation in their sales strategies.
What is Canvass?
Sales representatives and managers can gain profound insights from the very first customer interaction through to installation with Canvass, which removes the necessity for sales reps to frequently check the CRM while ensuring that both sales reps and managers are fully informed about deal progress and key metrics that boost their sales team's efficiency. Coach functions as a mobile platform designed for sales training and team collaboration, keeping remote teams engaged and effective through decentralized communication and training initiatives. Moreover, Compete serves as a competitive sales platform that facilitates various sales competitions, including individual challenges, team contests, and large-scale company-wide events such as round robins and battle royales. Given that your team invests substantial effort in acquiring and retaining customers, it is crucial that the tools you use are equally proactive. With Canvass, you obtain a thorough understanding of all facets of your sales efforts, allowing you to make well-informed decisions and promote accountability within your sales team while simplifying processes for better efficiency. Ultimately, these tools enable sales teams to optimize their performance and achieve improved results in their goals, leading to a more dynamic and successful sales environment. By leveraging these innovative solutions, your sales strategy can transform, leading to greater engagement and motivation among team members.
Integrations Supported
Acculynx
Acuity Scheduling
Calendly
Google Forms
HubSpot CRM
HubSpot Customer Platform
Insightly
JobNimbus
Mailchimp
Make
Integrations Supported
Acculynx
Acuity Scheduling
Calendly
Google Forms
HubSpot CRM
HubSpot Customer Platform
Insightly
JobNimbus
Mailchimp
Make
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Matrix Achievement Group
Date Founded
2001
Company Location
United States
Company Website
www.matrixachievement.com/mx-sales-coach/
Company Facts
Organization Name
Canvass
Date Founded
2018
Company Location
United States
Company Website
www.canvass.com
Categories and Features
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Training
Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments
Categories and Features
Field Sales
Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management
Sales Training
Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments