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What is MachPanel?

MachPanel is an all-encompassing Multi-Cloud Service Orchestration and Delivery Platform tailored for Telecommunications companies, Hosting Providers, and Enterprises. This innovative platform simplifies the aggregation, provisioning, automation, billing, and support for both Microsoft Cloud and on-premises enterprise applications through a highly responsive and intuitive web interface. By optimizing these processes, MachPanel offers an excellent opportunity to automate and scale Microsoft Cloud operations, allowing for more straightforward billing management for both Direct and Indirect CSP partners. Moreover, it provides Microsoft CSP Direct Partners with the tools needed to effectively present, bundle, and market their Office 365 and Microsoft Azure services via a customized white-labeled marketplace, ensuring their success through comprehensive automation. In addition, MachPanel holds the distinction of being a Microsoft Validated Multi-tenant Control Panel for Exchange, ensuring compatibility with all versions of Microsoft Exchange, Skype for Business, Dynamics 365, SharePoint, Hyper-V, Windows Web Hosting, and Active Directory Synchronization. This makes it a critical asset for any business aiming to elevate their cloud service capabilities. With its wide-ranging features, MachPanel not only enhances operational efficiency but also equips partners with a significant advantage in the swiftly changing cloud environment, thereby boosting overall productivity and market reach.

What is Clarity Connect?

Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.

Media

Media

Integrations Supported

Active Directory
Amazon Connect
HCL MyXalytics
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Hyper-V
Microsoft SharePoint
Salesforce
Skype
VoiceBase

Integrations Supported

Active Directory
Amazon Connect
HCL MyXalytics
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Hyper-V
Microsoft SharePoint
Salesforce
Skype
VoiceBase

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MachSol

Company Location

United States

Company Website

www.machsol.com

Company Facts

Organization Name

Perficient

Date Founded

1994

Company Location

United States

Company Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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