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What is Macorva?

Utilize targeted and practical customer experience data by leveraging automated surveys that prioritize mobile access. Macorva CX enhances the gathering of insights across various business domains, including sales, support, operations, product development, and marketing. It successfully narrows the gap between receiving feedback and implementing effective measures. Furthermore, Macorva EX empowers employees to share their experiences in a way that translates into actionable insights, thereby improving visibility, recognition, educational outcomes, and nurturing effective leadership. These outcomes, which focus on people, inspire proactive engagement throughout the organization, benefiting everyone from frontline staff to top executives. The platform boasts intuitive dashboards that integrate results from employee surveys, 360° assessments, and customer feedback, while employing artificial intelligence to match employees with specific action items aligned with their feedback trends, ultimately promoting a culture of ongoing enhancement. This comprehensive strategy guarantees that the experiences of both customers and employees are at the forefront, paving the way for sustained success within the organization. Enhanced collaboration and communication across all levels further amplify the effectiveness of this approach.

What is Beyond Feedback?

We offer essential insights directly sourced from the primary stakeholders of our clients, notably their customers and employees, which promotes continuous improvement in their strategies and operational capabilities. Our methodology is grounded in practical experience gained from leadership roles in organizations akin to those we assist. With a thorough understanding of our clients' needs, we utilize creative solutions to meet these demands effectively. Our experienced Client Executives serve as the primary connection for our clients, enabling us to deeply comprehend their business landscape and facilitate smooth collaboration. Instead of adopting a one-size-fits-all approach, we customize each project to meet the distinct requirements of our clients. Rather than generating reports laden with data that may remain unutilized, we prioritize the delivery of actionable insights that also carry strategic advantages. Some of our notable services include alerts for service recovery, field reports highlighted by customers, and notifications for employee acknowledgment, all contributing to improved operational performance. Through these efforts, we aim to instigate significant transformations and propel our clients towards success, ultimately fostering a culture of continuous enhancement. By aligning our strategies with their evolving needs, we ensure that the impact of our services is both immediate and lasting.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$2,000 one-time payment

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Macorva

Date Founded

2018

Company Location

United States

Company Website

www.macorva.com

Company Facts

Organization Name

Beyond Feedback

Date Founded

2011

Company Location

United States

Company Website

www.beyondfeedback.com

Categories and Features

Employee Engagement

Benchmarking
Employee Recognition
Goal Management
Pulse Surveys

Employee Survey

Not specified

Human Resources

360 Degree Feedback
Employee Database
Performance Management

Performance Management

360 Degree Feedback
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Skills Assessments
Weighted Performance Measures

Categories and Features

360 Degree Feedback

Not specified

Customer Satisfaction

Not specified

Employee Survey

Not specified

Survey

Custom Survey URLs
Email Marketing
Question Branching
Question Library
Site Intercept Survey

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