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What is MadCap Central?

MadCap Central provides a fully secure, cloud-based system that caters specifically to the needs of technical writers and documentation teams by facilitating authoring, collaboration, workflow, and project management. The streamlined approach to content and project management has reached new heights. This innovative platform allows teams to easily track and manage tasks, design workflows, schedule and automate various operations, host and publish content, and refine their writing abilities by engaging with and evaluating subject matter experts (SMEs). Thanks to its secure cloud infrastructure, MadCap Central integrates powerful on-premises authoring and publishing functionalities seamlessly. The intuitive interface is crafted to make organizing your content, projects, teams, and users straightforward. Users can personalize their dashboard to enhance productivity, ensuring optimal working conditions. The platform's extensive features support project uploads, importing from other users, designating specific individuals to projects, setting statuses, and receiving prompt notifications about ongoing activities, which guarantees that the documentation process is both efficient and highly collaborative. In addition, the consolidation of such features into a single platform empowers teams to collaborate more effectively, significantly decreasing the time allocated to administrative duties. Overall, MadCap Central positions itself as an indispensable tool for any documentation team aiming for excellence in their workflow.

What is Cortona3D RapidAuthor?

Comprehensive product documentation is vital for the success of any organization, affecting not only customers but also suppliers, distributors, and employees. One key factor in developing effective documentation for complex machinery is the incorporation of integrated 3D visuals. These three-dimensional representations significantly improve maintenance procedures, customer support interactions, operational workflows, and training experiences by simplifying the understanding of intricate ideas. On the other hand, traditional documentation methods frequently disappoint, being prone to errors, incurring high costs, and requiring excessive time to produce. Cortona3D RapidAuthor emerges as a strong and cost-effective authoring suite, enabling companies to create a diverse assortment of support materials such as interactive Parts Catalogs, Maintenance Manuals, Training Materials, and Work Instructions. The capabilities of this suite allow organizations to utilize their existing CAD data or other 3D resources to develop engaging 3D visualizations that enhance the quality of support documentation while significantly reducing the time and effort involved. By integrating such innovative tools into their workflows, organizations not only improve the standard of their documentation but also greatly boost customer satisfaction levels. Ultimately, this investment in quality documentation can lead to better overall performance and a competitive advantage in the market.

Media

Media

Integrations Supported

Salesforce
ServiceNow
Zendesk

Integrations Supported

Salesforce
ServiceNow
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$109 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MadCap Software

Date Founded

2005

Company Location

United States

Company Website

www.madcapsoftware.com/products/central/

Company Facts

Organization Name

Cortona3D

Company Location

Ireland

Company Website

www.cortona3d.com/en/rapidauthor

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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