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What is Mapiq?

Mapiq distinguishes itself as the premier platform dedicated to enhancing workplace experiences, enabling individuals to refine their daily routines while assisting organizations in transforming their physical environments to align with the ever-changing requirements of the contemporary workplace. Its intuitive interface and easy implementation have gained popularity among employees who value its practicality. Elevate your workspace from a mere obligation into a vibrant center for collaboration and innovation. Our all-encompassing platform streamlines the management, experience, and optimization of your workplace, boasting seamless integration with your existing corporate IT systems, customizable development options as needed, and a dedicated team backed by a robust partner network to ensure your success. In the era of hybrid work, new challenges arise, such as reduced connections, a weakened sense of community, and uncertainty about implementing changes without adequate data. Mapiq effectively tackles these challenges by providing data-driven insights and administrative tools that empower a variety of initiatives, ultimately nurturing a more interconnected and engaged workforce. By utilizing Mapiq, organizations can not only adjust to current trends but also forecast and prepare for future shifts in workplace dynamics, ensuring long-term success in their strategies. Embracing Mapiq signifies a commitment to creating a workplace that thrives on collaboration and adaptability, paving the way for a more productive future.

What is ConverSense?

Transforming how customers interact into smooth dialogues is crucial for achieving success in today's market. To effectively incorporate AI into your customer engagement strategy while preserving the vital human touch, a specific skill set is necessary, which we at Sensiple have refined over two decades in the customer experience sector. Our ConverSense solution utilizes our vast knowledge of contact centers alongside the powerful AI capabilities offered by top cloud services like Google Cloud Platform and Amazon Web Services. This dynamic blend empowers your agents with a thorough framework aimed at fostering meaningful customer interactions. By integrating all essential tools into a single, user-friendly platform, ConverSense allows you to accomplish your customer experience goals with significantly reduced pressure on agents, supervisors, and, most importantly, your clients. In a time when tech-savvy consumers expect personalized and seamless interactions, ensuring their satisfaction is crucial, and maintaining accessibility across various channels is essential for keeping them engaged. Delivering such a superior experience not only boosts customer loyalty but also contributes to sustainable business growth and long-term success in a competitive landscape. As customer expectations continue to evolve, staying ahead of the curve will become increasingly important for businesses aiming to thrive.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Freshservice
Google Cloud Platform
IntelliSense
Ivanti Connect Secure
Jenie
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
PointGrab
SAP Cloud Platform
ServiceNow
Skype
Zendesk
tryvium

Integrations Supported

Amazon Web Services (AWS)
Freshservice
Google Cloud Platform
IntelliSense
Ivanti Connect Secure
Jenie
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
PointGrab
SAP Cloud Platform
ServiceNow
Skype
Zendesk
tryvium

API Availability

Has API

API Availability

Has API

Pricing Information

€1,450 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mapiq

Company Location

The Netherlands

Company Website

www.mapiq.com

Company Facts

Organization Name

Sensiple

Company Location

United States

Company Website

www.sensiple.com/platforms/cloud-contact-center/conversense-cloud-contact-center

Categories and Features

Meeting Room Booking System

Digital Signage
Internal Meetings
Multi-Location
Online Booking
Payment Processing
Third Party Booking
Utilization Reporting
Vendor Management
Visitor Management

Space Management

Change Management
Design Management
Floor Plans & Maps
For Offices
For Retail
Occupancy Management
Planogramming
Shelf Planning
Space Reservation
Usage Tracking / Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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