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What is Marcom Robot Customer Feedback Tool?

Collect and assess customer feedback through online surveys that measure CSAT, CES, and NPS. Marcom Robot's feedback software makes it easier to grasp customer sentiment, gauge loyalty, and reveal authentic views regarding your products, services, or team interactions. Unlike other customer feedback solutions, Marcom Robot stands out by providing crucial features, a user-friendly experience, and cost-effective pricing plans. Furthermore, Marcom Robot allows for both single-question and multi-question surveys, ensuring a thorough collection of feedback. This comprehensive tool empowers you to design, launch, analyze, and address customer feedback efficiently. With the ability to create and distribute one-click surveys in mere minutes, you can utilize interactive formats such as smiley faces, thumbs up/down, star ratings, and more. Our user-friendly survey builder enables you to craft multi-question surveys with various formats, including single-choice, multiple-choice, yes/no options, and radio buttons. You also have the convenience of ready-to-use templates for CSAT, CES, and NPS surveys, further simplifying the feedback process. Explore the ease of boosting customer engagement and satisfaction by leveraging the innovative features Marcom Robot has to offer, and watch as your insights turn into actionable strategies.

What is Feedbox?

Our innovative system is designed to intelligently comprehend and analyze customer feedback and NPS satisfaction surveys, streamlining the decision-making process. By providing AI-driven surveys and sentiment analysis for open text responses, we enhance the overall efficiency and effectiveness of gathering insights. Additionally, we incorporate all key methodologies, including NPS and CSAT, to ensure comprehensive evaluations. Our platform serves as a holistic multichannel solution, easily accessible through tablets, QR codes, or various social media platforms, making it convenient for users to engage with. Ultimately, this system empowers organizations to better understand their customers and respond proactively to their needs.

Media

Media

No images available

Integrations Supported

Salesforce
ActiveCampaign
Adobe Marketo Engage
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Salesforce Marketing Cloud Account Engagement
Zapier

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Pricing Information

$16 per month
Free Version

Pricing Information

$40/month/device

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Marcom Robot

Company Location

United States

Company Website

www.marcomrobot.com/customer-feedback-tool

Company Facts

Organization Name

Feedbox

Date Founded

2011

Company Location

Mexico

Company Website

feedboxcem.com

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

Categories and Features

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys

NPS

Not specified

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