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What is Matrix?

Matrix is a collaborative open-source project that sets a standard for secure and decentralized real-time communication, featuring reference implementations licensed under Apache. It provides simple HTTP APIs and SDKs for various platforms such as iOS, Android, and the Web, allowing users to effortlessly set up chat rooms, direct messaging, and chatbots, all while ensuring end-to-end encryption, file transfers, synchronized chat histories, formatted messages, and read receipts. By employing advanced end-to-end encryption methods through the Olm and Megolm cryptographic systems, Matrix ensures that only intended recipients have access to your messages and alerts you to any unidentified devices added to conversations. The name "Matrix" signifies its ability to unify diverse communication platforms into a seamless global network. Essential to the operation of Matrix are bridges, which are crafted to be user-friendly, enabling developers to create integrations that link various services with ease. This forward-thinking strategy cultivates a genuinely interconnected communication environment, significantly improving user experience and accessibility across multiple channels. Additionally, the project emphasizes community contributions and collaborative development, further enhancing its adaptability and innovation in the communication domain.

What is Facebook Messenger?

Leverage Messenger to transform your interactions into customer loyalty. By adopting this platform, you can simplify the process of acquiring customers through engaging conversations, allowing users to connect in a space they already frequent. Having a presence on Messenger enables potential clients to browse your products and even complete purchases within the chat interface. Creating a tailored experience on Messenger can significantly boost your visibility, reaching a broader audience for your brand, goods, or services. Whether launching a new product or increasing brand recognition, meaningful conversations foster deep connections with your target market. Integrating Messenger into your customer service strategy allows clients to engage with your business at their convenience, effectively removing the hassle of waiting on hold or juggling multiple tabs on a website. Additionally, the continuous conversation stays within Messenger, providing an easy-to-navigate hub for questions and follow-up interactions. This strategy not only improves customer satisfaction but also cultivates enduring loyalty by maintaining smooth and accessible communication, ensuring that customers feel valued and heard. Ultimately, embracing Messenger can transform the way you relate to your clientele, paving the way for lasting relationships.

Media

Media

Integrations Supported

Adwisely
Airtable
Callnote
Clare.AI
CoRover.ai
Ecwid
Follow Up Boss
GuestCompass
Haptik
Hippo
Lead Manager Ninja
Rapidbott
Sameday
Sttabot
Supermemory
Teammates.ai
WeMine
Yellow.ai
icibot

Integrations Supported

Adwisely
Airtable
Callnote
Clare.AI
CoRover.ai
Ecwid
Follow Up Boss
GuestCompass
Haptik
Hippo
Lead Manager Ninja
Rapidbott
Sameday
Sttabot
Supermemory
Teammates.ai
WeMine
Yellow.ai
icibot

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

The Matrix.org Foundation

Date Founded

2014

Company Website

matrix.org

Company Facts

Organization Name

Meta

Date Founded

2004

Company Location

United States

Company Website

www.facebook.com/business/marketing/messenger

Categories and Features

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Mobile Payment

ACH Support
Contactless / NFC
Credit Card Support
Cryptocurrency Support
Debit Card Support
In-App Payments
In-Store Payments
Micropayments
P2P Payments
eCommerce Payments

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

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