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What is Mattermost?

Mattermost serves as a versatile open-source messaging platform designed to foster secure collaboration among teams. It enables the establishment of seamless workflows and facilitates interaction within large groups, all while prioritizing data privacy and security. With the option to quickly implement numerous pre-built integrations or to develop bespoke workflows that can accommodate thousands of simultaneous users, Mattermost enhances productivity. By linking individuals, tools, and automation, it significantly boosts collaborative efforts. This capability is particularly favored by numerous organizations that prioritize privacy. DevOps teams, in particular, leverage Mattermost to streamline collaboration throughout every phase of the DevOps lifecycle. By integrating people, tools, and automation, Mattermost empowers teams to enhance their innovation and responsiveness. As an open-source alternative to Slack, it is developed using Golang and React, operating as a single Linux binary alongside MySQL and PostgreSQL. Users can access the source code and benefit from features such as file sharing, real-time group chat, and webhooks, all tailored to meet collaborative needs. Ultimately, Mattermost stands as a robust solution for teams looking to improve their operational efficiency while maintaining a strong commitment to data security.

What is Chatwoot?

Chatwoot operates as an all-in-one customer engagement solution that consolidates multiple communication channels, including email, website live chat, and social media platforms such as Facebook, Twitter, and Instagram, along with messaging services like WhatsApp and Line, all accessible through a unified interface. This cohesive integration enables businesses to provide a consistent customer experience across various mediums. The platform is equipped with useful tools like predefined responses for frequently asked questions, keyboard shortcuts for expedited actions, and collaborative features that allow for internal discussions through private notes. Moreover, users have the ability to establish automation rules to reduce repetitive tasks and can tailor live chat widgets to align with their brand's image on their sites. In addition, Chatwoot supports chatbot integration and customizable dashboard applications, offering a flexible solution for effectively handling customer interactions. With its rich array of features, Chatwoot aims to boost overall operational efficiency and enhance customer satisfaction while providing businesses with the tools they need to thrive in a competitive landscape. Its user-friendly design and multifunctionality make it an appealing choice for companies seeking to optimize their customer engagement strategies.

Media

Media

Integrations Supported

All-in-One Messenger
Clearbit
Cutover
Freedcamp
Frisbee
GLPI
HaloCRM
Latenode
Mermaid Chart
Peritus.ai
QuantaStor
Routee
Salesforce
Teamplify
Telegram
UptimeRobot
Xitoring
Zapier
Zoho Directory
n8n

Integrations Supported

All-in-One Messenger
Clearbit
Cutover
Freedcamp
Frisbee
GLPI
HaloCRM
Latenode
Mermaid Chart
Peritus.ai
QuantaStor
Routee
Salesforce
Teamplify
Telegram
UptimeRobot
Xitoring
Zapier
Zoho Directory
n8n

API Availability

Has API

API Availability

Has API

Pricing Information

$3.25 per user per month
Free Trial Offered?
Free Version

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mattermost

Date Founded

2015

Company Location

United States

Company Website

mattermost.com

Company Facts

Organization Name

Chatwoot

Date Founded

2020

Company Location

United States

Company Website

www.chatwoot.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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