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What is Medallia?

Medallia provides users with the ability to engage in meaningful and organized methods through both digital and traditional surveys. Our user-friendly survey solutions guarantee the collection of pertinent and actionable data that can lead to significant customer impacts. Utilizing advanced AI technology, Medallia analyzes both structured and unstructured survey data through machine learning, allowing it to reveal sentiment, forecast behaviors, pinpoint trends, and suggest actionable steps to enhance customer experiences. By creating highly effective surveys, you can transform customer journeys for the better. Furthermore, our platform allows for swift management of innovation and change across all facets of your experience management program, including design, email communications, survey questions, and language translations. With Medallia surveys, you are empowered to drive meaningful improvements in customer engagement and satisfaction.

What is DeepSee?

DeepSee is redefining human leadership in the realm of automation by enabling knowledge workers to utilize AI methodologies that transform data into valuable business assets. This initiative effectively addresses real-world challenges encountered by professionals. Given that knowledge is an essential commodity, equipping subject-matter experts with robust tools to manage the overwhelming volume of information is vital for meeting corporate goals. To support this need, DeepSee introduced the Knowledge Process Automation (KPA) platform, which adeptly extracts insights from unstructured data, translates AI-driven findings into actionable operational strategies, and ensures that results lead to prompt actions for businesses. By reintegrating extensive expertise and AI functionalities back into the workforce, DeepSee empowers organizations from a variety of sectors. In the fiercely competitive environment of today, achieving superior performance necessitates more than just tracking key performance indicators; it demands a thorough understanding of trends, forecasts, and irregularities. The DeepSee platform excels at not only uncovering and processing concealed data but also converting it into vital competitive insights in real-time. This innovative approach not only streamlines the process of moving from analysis to actionable outcomes but also cultivates a more responsive and informed decision-making environment within businesses. As a result, organizations can navigate complexities with increased confidence and adaptability.

Media

Media

Integrations Supported

AWS Marketplace
Adobe Marketo Engage
Anecdote
Cendyn Guestrev
Cendyn Revintel
Chattermill
Chief
Crossbeam
Dimension Labs
Ikigai
Mindful
Motileo
Operata
QEval
Salesforce
Slack
Thematic
Topbox
Workplace from Meta

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Medallia

Date Founded

2001

Company Location

United States

Company Website

www.medallia.com

Company Facts

Organization Name

DeepSee

Date Founded

2019

Company Location

United States

Company Website

deepsee.ai/

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Rater Selection
Self Service Portal
Supports External Reviewers

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Pulse Surveys

Journey Orchestration

Not specified

NPS

Not specified

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization

Qualitative Data Analysis

Annotations
Data Visualization
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Mining

Boolean Queries
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

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