Medallia
5.0 out of 5 starsRatings and Reviews 1 Rating
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What is Medallia?
Medallia provides users with the ability to engage in meaningful and organized methods through both digital and traditional surveys. Our user-friendly survey solutions guarantee the collection of pertinent and actionable data that can lead to significant customer impacts. Utilizing advanced AI technology, Medallia analyzes both structured and unstructured survey data through machine learning, allowing it to reveal sentiment, forecast behaviors, pinpoint trends, and suggest actionable steps to enhance customer experiences. By creating highly effective surveys, you can transform customer journeys for the better. Furthermore, our platform allows for swift management of innovation and change across all facets of your experience management program, including design, email communications, survey questions, and language translations. With Medallia surveys, you are empowered to drive meaningful improvements in customer engagement and satisfaction.
What is LitmusWorld?
Our platform is expertly crafted to help you assess, react to, and enhance your NPS® while turning customers into passionate advocates. It includes a detailed module that evaluates crucial measurable metrics, providing actionable insights into stakeholder sentiments. This feature allows businesses to communicate in real-time with stakeholders through pertinent discussions during key moments. By engaging customers while they are interacting, you can greatly increase response rates and enhance overall engagement. The platform also offers seamless integration with internal systems via various APIs, enabling the swift exchange of information. It is equipped with a secure and resilient framework for data transmission, which facilitates quick responses when necessary. Conversations can be initiated across a wide range of channels, including SMS, QR Codes, Email, Mobile Apps, and Websites, among others. Furthermore, it supports interactions in more than 19 languages, ensuring that genuine emotions are captured and further boosting response rates. The system is designed to prioritize the security of Personally Identifiable Information (PII) within an intranet setting while effectively compiling responses into a centralized dashboard, promoting both safety and accessibility. This comprehensive strategy not only fortifies customer relationships but also fosters ongoing improvements in service delivery, creating a more robust customer experience overall. Ultimately, it empowers businesses to connect meaningfully with their audience and evolve based on their feedback.
Integrations Supported
Acoustic Tealeaf
Adobe Marketo Engage
Anecdote
Beam AI
Cendyn CMS
Cendyn Guestrev
Cendyn Revintel
Chief
Compete Club Management
CorralData
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
On-Site Training
Company Facts
Organization Name
Medallia
Date Founded
2001
Company Location
United States
Company Website
www.medallia.com
Company Facts
Organization Name
LitmusWorld
Date Founded
2015
Company Location
India
Company Website
www.litmusworld.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Rater Selection
Self Service Portal
Supports External Reviewers
Complaint Management
Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Journey Mapping Tools
Action Management
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Pulse Surveys
Experience Orchestration
Not specified
Journey Orchestration
Not specified
NPS
Not specified
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Qualitative Data Analysis
Annotations
Data Visualization
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Text Mining
Boolean Queries
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Unstructured Data Analysis
Not specified
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
NPS
Not specified