Medallia
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What is Medallia?
Medallia provides users with the ability to engage in meaningful and organized methods through both digital and traditional surveys. Our user-friendly survey solutions guarantee the collection of pertinent and actionable data that can lead to significant customer impacts. Utilizing advanced AI technology, Medallia analyzes both structured and unstructured survey data through machine learning, allowing it to reveal sentiment, forecast behaviors, pinpoint trends, and suggest actionable steps to enhance customer experiences. By creating highly effective surveys, you can transform customer journeys for the better. Furthermore, our platform allows for swift management of innovation and change across all facets of your experience management program, including design, email communications, survey questions, and language translations. With Medallia surveys, you are empowered to drive meaningful improvements in customer engagement and satisfaction.
What is Lumero?
Lumero seamlessly integrates the data collected from your existing employee survey provider with the specific reporting requirements of your stakeholders.
By uploading spreadsheets from various platforms like SurveyMonkey or Qualtrics, Lumero transforms the information into a wide array of interactive reports, such as heatmaps, gap analyses, custom question groupings, indices, key driver insights, and AI-powered thematic comment analysis.
Users can delve into the results by various demographic factors, including team, location, or job role, while easily tracking trends through comparisons with previous survey results. Additionally, visual representations can be customised to reflect your preferences and align with your company’s branding colors.
The findings can be securely disseminated to organisational leaders through personalised online logins or customisable PDF reports. The platform also features role-based permissions, giving you control over which demographics and functionalities each user can access, thereby ensuring that sensitive information is kept confidential and only visible to authorised people.
With Lumero, analysing employee survey results becomes a simple and efficient task, enabling organisations to make informed, data-driven decisions effortlessly. Lumero makes light work of employee survey reporting.
Integrations Supported
5X
Acoustic Tealeaf
Adobe Marketo Engage
Anecdote
Beam AI
Cendyn CMS
Cendyn Loyalty
Cendyn Revintel
Chattermill
Compete Club Management
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
NZ$995
Lumero is priced per survey, not as an annual subscription. Pay once each time you report on a survey - cost scales with the number of respondents, starting at NZ$995.
Our base package includes all standard reporting pages: demographic reporting, cross-tabbing, heatmaps, gap analysis, AI thematic comments analysis, and two online logins.
Add Key Driver Analysis to identify the topics with the strongest influence on engagement. Add trending to compare results back to previous surveys. Add scoped online logins and branded PDF reports to share results with people leaders across your organisation.
No setup fees, ongoing subscription, or lock-in.
Get a quote from our pricing calculator at lumero.works.
Our base package includes all standard reporting pages: demographic reporting, cross-tabbing, heatmaps, gap analysis, AI thematic comments analysis, and two online logins.
Add Key Driver Analysis to identify the topics with the strongest influence on engagement. Add trending to compare results back to previous surveys. Add scoped online logins and branded PDF reports to share results with people leaders across your organisation.
No setup fees, ongoing subscription, or lock-in.
Get a quote from our pricing calculator at lumero.works.
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Medallia
Date Founded
2001
Company Location
United States
Company Website
www.medallia.com
Company Facts
Organization Name
Lumero
Date Founded
2026
Company Location
New Zealand
Company Website
lumero.works
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Rater Selection
Self Service Portal
Supports External Reviewers
Complaint Management
Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Journey Mapping Tools
Action Management
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Pulse Surveys
Experience Orchestration
Not specified
Journey Orchestration
Not specified
NPS
Not specified
Product Management
Collaboration
Feedback Collection
Idea Management
Prioritization
Qualitative Data Analysis
Annotations
Data Visualization
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Text Mining
Boolean Queries
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Unstructured Data Analysis
Not specified
Categories and Features
Employee Survey
Not specified