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What is Median Cobrowse?

Enhance the experience of your customers by turning them into passionate advocates through the innovative use of Screen Share-enabled support. This cutting-edge strategy can reduce support time by as much as 82% in a matter of minutes, which can lead to a significant boost in customer satisfaction due to immediate solutions. By reimagining your support team as a revenue-generating asset, you can streamline the support process considerably. The capacity to see your customers' screens allows you to direct them towards solutions directly, making assistance both simple and effective. With Median, you can monitor your website visitors in real-time as they browse, allowing you to seamlessly enter their session, navigate their screens alongside them, and offer precise guidance. This approach not only minimizes the duration of support interactions but also removes the necessity for customers to elaborate on their problems, ultimately leading to fewer future support inquiries through the intuitive screen-sharing feature. Start your experience with a complimentary trial today, and take advantage of Median’s compatibility with 12 major chat platforms. Transitioning from chat to screen sharing is effortless with a single click, ensuring that interactive and straightforward support is always accessible once you implement the Median code on your website. This dynamic tool not only enriches customer interactions but also empowers your support team to deliver timely and effective solutions, thereby fostering stronger relationships with your clients. Embrace this transformative approach to support and elevate your service standards to new heights.

What is Dead Simple Screen Sharing?

You can easily share your screen without needing to create an account by simply clicking the screen share button to start sharing or to set up video and audio calls. To begin a meeting, you can either create a new session or join an ongoing one by either following the meeting link or entering the meeting code into the appropriate field and hitting the join button. You have the flexibility to either join a pre-existing meeting or initiate a new one by selecting the correct option or entering the meeting ID. It’s essential to share the meeting code with others so they can join in, and you can promote effective communication by enabling your microphone, camera, and screen for the group. To do this, simply click the microphone icon for audio, the camera icon for video, or the screen icon to share your display. While both screen sharing and audio conferencing are free to use, subscribing to the pro plan provides access to additional features such as enhanced video conferencing, chat options, and further integrations. Furthermore, we provide a developer-friendly SDK that allows for the smooth integration of screen sharing and audio-video conferencing functionalities into your platform, making it easier to improve your communication tools. This level of adaptability ensures a more personalized experience that can be tailored to meet your unique requirements, enhancing collaboration even further.

Media

Media

Integrations Supported

ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
Slack
SnapEngage
Zendesk
tawk.to

Integrations Supported

ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
Slack
SnapEngage
Zendesk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Pricing Information

$9.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Median

Date Founded

2017

Company Location

United States

Company Website

www.hellomedian.com

Company Facts

Organization Name

DeadSimpleScreenSharing

Date Founded

2013

Company Location

India

Company Website

www.deadsimplescreensharing.com

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Categories and Features

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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