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What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

What is ALPHA?

ALPHA serves as an all-encompassing clienteling platform that revolutionizes the retail experience by offering personalized services such as direct messaging, client preference tracking, appointment scheduling, and support for remote sales. This suite includes features like handling client requests, a comprehensive client database integrated with CRM systems, detailed client profiles, as well as insightful analytics and reporting tools. By facilitating client registration through QR codes or text messages, it empowers sales associates to effectively handle client relationships and boost their sales results. ALPHA is designed for easy integration with existing systems, streamlining setup processes, and prioritizing client satisfaction while promoting sales enhancement. Additionally, it aims to simplify the often cumbersome nature of digital tools, highlighting the significance of personal interactions and human connections in transforming luxury shopping experiences. In its pursuit of a more dynamic and fulfilling atmosphere, ALPHA ultimately strives to enrich the interaction between clients and sales associates, fostering a community rooted in engagement and understanding. This innovative approach not only caters to the needs of clients but also elevates the role of sales associates, making them more integral to the shopping journey.

Media

Media

Integrations Supported

Salesforce
JRNI
Klaviyo
Microsoft Entra
SAP Analytics Cloud
Shopify
Strategy ONE
Temera Stylewhere

Integrations Supported

Salesforce
JRNI
Klaviyo
Microsoft Entra
SAP Analytics Cloud
Shopify
Strategy ONE
Temera Stylewhere

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Company Facts

Organization Name

MeetAlpha

Date Founded

2021

Company Location

United States

Company Website

www.meetalpha.it/

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

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