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What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

What is CB4?

Cutting-edge and intuitive AI solutions are now available to transform retail operations and resolve in-store challenges. It's time to bid farewell to operational frustrations and embrace content store teams and happy customers. While efficient retail execution is essential, data indicates that retailers can lose as much as 3-5% of their total sales due to persistent in-store issues. You may have carefully set your pricing, strategically staffed your stores, and continuously improved your product selections, but these initiatives have their limits. Human mistakes can derail sales and diminish the hard work you've put into the shopping experience, preventing customers from acquiring their preferred items and adversely affecting both sales figures and customer satisfaction. It's crucial to eliminate these obstacles for good. Surprisingly, 84% of store managers have expressed their satisfaction with CB4, largely due to our cutting-edge algorithms that deliver precise recommendations and enhance revenue. Our platform allows managers to efficiently delegate tasks or quickly resolve problems on their own, leading to a more seamless operation overall. When you incorporate our solution, you’ll not only boost operational efficiency but also foster a more enjoyable shopping experience that keeps customers coming back. By addressing these challenges, you can position your retail business for lasting success and growth.

Media

Media

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Company Facts

Organization Name

CB4

Date Founded

2010

Company Location

United States

Company Website

cb4.com

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

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