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What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

What is Checklens?

Smart cameras in retail spaces enhance the checkout process for customers. By leveraging our cutting-edge AI technology, products are recognized as shoppers select them from the shelves, allowing for seamless synchronization between customer scans and product identifications. This pioneering approach corrects any errors or omissions in scans, whether they occur on mobile devices with scan-and-go functionalities or at traditional checkout counters. While self-checkout kiosks are designed to offer convenience, many customers find the barcode scanning daunting and challenging. Factors such as the hectic nature of busy stores and intentional fraud attempts contribute to inaccuracies in scanning. Our research reveals that these scan mistakes can significantly increase store losses, leading to an alarming 50% surge in shrinkage rates. Furthermore, we have noticed that as self-checkout solutions become more widely used, the incidents of store shrinkage also tend to rise. With the integration of our intelligent cameras, retailers can effectively tackle scanning issues at self-checkout stations while preserving accurate inventory counts. If a customer forgets to scan or input an item, our AI system prompts them to correct their basket and notifies store employees simultaneously. This innovative approach not only improves the checkout experience but also plays a crucial role in curbing financial losses for retailers, ultimately fostering a more efficient shopping environment. In doing so, it empowers stores to maintain their profitability while enhancing customer satisfaction.

Media

Media

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Company Facts

Organization Name

Checklens

Date Founded

2018

Company Location

Austria

Company Website

checklens.ai/

Categories and Features

Clienteling

Not specified

Retail Execution

Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

Retail Execution

Not specified

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