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What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

What is Clientbook?

Many retailers have significantly improved their sales conversion rates and increased average transaction sizes by utilizing Clientbook. This mobile-focused platform customizes the shopping experience, strengthening the bond between customers and retailers. Studies reveal that customers who establish a personalized connection with their sales associates tend to spend 3.5 to 4 times more annually and are 33% more likely to return. Clientbook was specifically created to empower sales associates to build these important relationships. Imagine a customer walking into your store while you instantly have access to their identity, product preferences, and follow-up contact details. With Clientbook, sales associates obtain a holistic view of their customers, enabling them to interact effectively and close sales at the opportune moment. Furthermore, potential buys can be easily saved and shared via text or email with just a click, simplifying communication and improving customer satisfaction. Not only does Clientbook streamline the sales process, but it also fosters enduring customer loyalty. In today's competitive market, leveraging such innovative tools is essential for retailers aiming to thrive and maintain strong customer relationships.

Media

Media

Integrations Supported

JRNI
Music Shop 360
SAP Analytics Cloud
Salesforce

Integrations Supported

JRNI
Music Shop 360
SAP Analytics Cloud
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Company Facts

Organization Name

Clientbook

Date Founded

2018

Company Location

United States

Company Website

www.clientbook.com

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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