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What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

What is Concrete?

Aside from a few industries like grocery, retail store managers should prepare for a dramatic fifty percent drop in customer traffic shortly. To sustain the same performance levels seen prior to the pandemic, stores must either significantly enhance their conversion rates or boost their average transaction value, or ideally, implement a combination of both tactics. If these improvements were achievable before the pandemic, they would have already been realized. Explore a cohesive platform that enables real-time communication among store staff, field managers, and corporate offices. This system allows for effortless task delegation, announcements, and survey distribution. You can also easily upload, categorize, and access content from any location, ensuring that employees are always equipped with the latest and most accurate information. Furthermore, the platform allows you to target and save specific audiences while utilizing built-in store and group hierarchies, along with assigning various levels of user permissions to encourage open collaboration and effective team communication. This holistic approach guarantees that everyone involved is well-prepared to adapt and succeed amidst the evolving challenges of the retail sector, fostering a resilient and agile workforce.

Media

Media

Integrations Supported

Certa Hosting
Hemi
JRNI
SAP Analytics Cloud
Salesforce
accessiBe

Integrations Supported

Certa Hosting
Hemi
JRNI
SAP Analytics Cloud
Salesforce
accessiBe

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Company Facts

Organization Name

Concrete

Date Founded

2004

Company Location

United Kingdom

Company Website

www.concreteplatform.com

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

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