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What is Merlin?

Merlin conducts customer interviews on your behalf, converting the responses into insightful and actionable reports. By posing customized questions and delivering personalized follow-ups based on earlier responses, Merlin acquires deeper insights. The key takeaways from each session are summarized to help you save precious hours each week. To provide a thorough overview, Merlin identifies recurring themes and classifies data types accordingly. Additionally, it analyzes interviews in real-time, pinpointing and prioritizing trends to aid your decision-making process. Users can easily switch between text and Merlin's sophisticated AI voice mode whenever they prefer. By seamlessly integrating with your existing tools, Merlin enhances the workflow of your team. Moreover, it automatically organizes your users into crucial personas, enabling you to manipulate and analyze the data by these segments. This capability ensures that you can effectively cater to the distinct requirements of each user group, ultimately improving your approach to customer engagement. With Merlin, you can cultivate a more nuanced understanding of your clientele, fostering stronger connections and enhancing service delivery.

What is Merlin Business Intelligence?

In light of this, Merlin offers three unique phases of Business Intelligence that cater specifically to your requirements, guaranteeing that you obtain the most current information precisely when needed. The standard Merlin package features the Listings tool, which provides an essential reporting function that allows users to view data on-screen or export it to Excel for effortless access to up-to-the-minute reports. For individuals desiring more extensive insights, Merlin Analytics delivers advanced business intelligence and distributor analytics customized for the manufacturing, distribution, wholesale, and merchant industries. You maintain control over your data, which is presented in a way that best meets your preferences! Additionally, all Merlin Dashboards are fully customizable, allowing users to focus solely on the information that matters most to them and their teams. Although Listings are crafted for simplicity and easy management, Merlin will also provide several predefined listings during the initial setup to facilitate a smooth start. This all-encompassing strategy guarantees that you can make well-informed decisions grounded in the most pertinent data at your disposal. Ultimately, with Merlin, you are equipped to navigate your business landscape with confidence and clarity.

Media

Media

Integrations Supported

Sepio
Slack
Snowflake
Zapier
Zendesk

Integrations Supported

Sepio
Slack
Snowflake
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Merlin

Date Founded

2023

Company Location

United States

Company Website

talktomerlin.com

Company Facts

Organization Name

Merlin Business Software

Date Founded

1974

Company Location

United Kingdom

Company Website

www.merlinbusinesssoftware.com/our-software/business-intelligence/

Categories and Features

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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