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What is Merlin Veterinary Software?

Meet Merlin, an innovative veterinary technology solution designed specifically for your practice. This comprehensive practice management system acts as the core of your operations, delivering exceptional connectivity, improved accessibility, and increased flexibility, all while enhancing your team's productivity. It includes every vital feature one would expect from a veterinary management system, paired with secure, cloud-based technology that empowers your staff to operate in a way that best accommodates both your practice and its clients. With a steadfast commitment to patient health, Merlin effortlessly connects with a wide range of tools, from diagnostic instruments to wellness healthcare plans. Furthermore, its client engagement functionalities are crafted to strengthen loyalty, boost retention, and ensure compliance by nurturing a deeper connection with pet owners. The adaptable and intuitive pricing tools within Merlin help to prevent errors and missed charges that could negatively impact your business’s success. In essence, Merlin not only facilitates your practice’s daily activities but also plays a vital role in creating enduring bonds with pet owners, ensuring that both their needs and those of their beloved animals are met with care and professionalism. This makes it an invaluable asset for veterinary practices looking to thrive in a competitive landscape.

What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.

Media

Media

Integrations Supported

3CX
AVImark
Cornerstone Software
FreeSWITCH
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

Integrations Supported

3CX
AVImark
Cornerstone Software
FreeSWITCH
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AmerisourceBergen

Date Founded

1985

Company Location

United States

Company Website

www.mwiah.co.uk/enterprise-solutions

Company Facts

Organization Name

FetchIt

Date Founded

2017

Company Location

United States

Company Website

www.fetchitdata.com

Categories and Features

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

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