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What is Message Mate?

Globally, messaging has emerged as a favored and swiftly growing means of communication (Economist). Neglecting to connect with your customers through messaging results in overlooking a significant evolution in customer engagement, akin to the introduction of email. Our platform makes it easier for businesses and clients to interact directly. It is designed to be secure, scalable, and exceptionally efficient. By incorporating Message Mate into your website, customers can conveniently text your business, which allows your agents to provide real-time assistance as they complete their purchases. Customer inquiries are promptly routed to your team, greatly increasing the chances of conversions by simplifying the process for customers seeking help. No matter how your team decides to reply, customers receive responses via text, which fosters the feeling of having a personalized conversation with your brand. Moreover, messages can be sent to multiple agents through email, SMS, or an intuitive web dashboard, enhancing communication fluidity. This strategy not only strengthens customer relationships but also optimizes the purchasing experience, ensuring that clients feel valued and understood throughout their journey. Ultimately, this engagement method can lead to higher customer satisfaction and loyalty over time.

What is 2way?

Consider shifting from phone calls to text messaging for your customer interactions. By utilizing a straightforward two-way texting platform, you can easily send, receive, and manage text communications with your clients. If your phone calls seem to go unanswered, there could be several reasons for this behavior. Implementing Business Text Messaging can improve your client communication and help build more robust relationships. Given that a significant number of customers favor texting as their primary communication method, it’s essential to allow them to reach out via their chosen platforms, whether it be SMS, WhatsApp, Messenger, or others, which can lead to a more enjoyable experience. Unlike traditional phone calls or live chats, text messaging provides the advantage of maintaining ongoing conversations with customers, even if they navigate away from your website or switch devices, ensuring that every interaction remains intact. By organizing these discussions in your messaging inbox, you cultivate a stronger connection with customers, increasing the likelihood that they will save your contact information for future interactions. In the end, adopting text messaging not only fosters better engagement but also significantly boosts customer loyalty and satisfaction over time. Moreover, this approach can help streamline your communication strategy, making it more efficient and effective.

Media

Media

Integrations Supported

BigCommerce
Ecwid
Facebook
Joomla!
LiveChat
Magento
Shopify
Squarespace
Telegram
Weebly
WhatsApp
WooCommerce
WordPress
X (Twitter)
Zendesk

Integrations Supported

BigCommerce
Ecwid
Facebook
Joomla!
LiveChat
Magento
Shopify
Squarespace
Telegram
Weebly
WhatsApp
WooCommerce
WordPress
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OwnerListens

Date Founded

2011

Company Location

United States

Company Website

ownerlistens.com/message_mate/

Company Facts

Organization Name

2way Message

Date Founded

2020

Company Location

United Kingdom

Company Website

2way.app/

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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