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What is Message Mate?

Globally, messaging has emerged as a favored and swiftly growing means of communication (Economist). Neglecting to connect with your customers through messaging results in overlooking a significant evolution in customer engagement, akin to the introduction of email. Our platform makes it easier for businesses and clients to interact directly. It is designed to be secure, scalable, and exceptionally efficient. By incorporating Message Mate into your website, customers can conveniently text your business, which allows your agents to provide real-time assistance as they complete their purchases. Customer inquiries are promptly routed to your team, greatly increasing the chances of conversions by simplifying the process for customers seeking help. No matter how your team decides to reply, customers receive responses via text, which fosters the feeling of having a personalized conversation with your brand. Moreover, messages can be sent to multiple agents through email, SMS, or an intuitive web dashboard, enhancing communication fluidity. This strategy not only strengthens customer relationships but also optimizes the purchasing experience, ensuring that clients feel valued and understood throughout their journey. Ultimately, this engagement method can lead to higher customer satisfaction and loyalty over time.

What is Aerialink?

Navigating the complexities of business-to-consumer (B2C) texting can be challenging without the right support. Fortunately, TruReach Deliver Aerialink simplifies the process of business texting services, offering extensive customization options tailored to meet diverse needs. This groundbreaking solution marks a new chapter in consumer engagement, emphasizing simplicity, security, and effective communication. With iconectiv's TruReach Deliver Aerialink, users enjoy an unprecedented level of convenience and adaptability. Their team of messaging experts is available to provide comprehensive assistance, ensuring that solutions are finely tuned to your business goals. You can easily utilize various messaging platforms, including SMS and MMS, making your communication strategies more dynamic. Furthermore, you can send messages from a range of number types—whether landline, wireless, toll-free, or shortcodes—giving you added flexibility. The Conversations application, which operates as software as a service (SaaS), allows you to manage all B2C text communications from a single interface. Additionally, there's an opportunity to rebrand this service under your own name, which can create new revenue avenues for your messaging business and significantly improve customer satisfaction. This holistic strategy not only equips you to succeed in the competitive consumer engagement field but also fosters long-term relationships with your audience. As businesses evolve, staying ahead of the curve in messaging technology becomes increasingly essential for maintaining a competitive edge.

Media

Media

Integrations Supported

BigCommerce
Ecwid
Facebook
Joomla!
Magento
Shopify
Squarespace
Weebly
WooCommerce
WordPress
X (Twitter)
Zendesk

Integrations Supported

BigCommerce
Ecwid
Facebook
Joomla!
Magento
Shopify
Squarespace
Weebly
WooCommerce
WordPress
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OwnerListens

Date Founded

2011

Company Location

United States

Company Website

ownerlistens.com/message_mate/

Company Facts

Organization Name

iconectiv

Date Founded

1984

Company Location

United States

Company Website

www.aerialink.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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