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What is Metaware QMS Platform?

Metaware.nl provides a modern and flexible quality management software solution aimed at helping organizations create, manage, and continuously improve their Quality Management System (QMS or GRC). This innovative platform adheres to ISO 9001, ISO 14001, ISO 27001, and other international standards, enabling businesses to efficiently fulfill their legal, regulatory, and certification requirements. By integrating document management, process oversight, risk assessment, incident and complaint resolution, CAPA, internal audits, and management reviews into a single secure cloud-based solution, Metaware simplifies operations. Organizations gain advantages from real-time dashboards, automated workflows, specialized access for different roles, and version control, which collectively empower them to retain thorough control over quality, compliance, and operational effectiveness. Additionally, Metaware reduces administrative burdens, increases transparency, and promotes a culture of ongoing enhancement, making it an excellent option for small to medium-sized enterprises as well as larger organizations focused on strong quality assurance and compliance management. Ultimately, Metaware is an indispensable resource for any organization seeking to refine and optimize its quality management processes while driving continuous improvement initiatives. Its comprehensive features ensure that users can adapt to evolving requirements and maintain high standards in their quality management efforts.

What is Aptean Respond?

Aptean Respond is an exceptional platform for managing complaints and cases, catering to every member of your customer service team, from front-line agents to executives. The system is designed to empower case managers, team leaders, and support staff alike. Its user-friendly dashboards and tools driven by efficient processes enable rapid case resolution, effective workload management, and easy access to essential data while also providing actionable insights—something that traditional CRMs struggle to achieve. With all necessary information centralized in one location, Respond facilitates comprehensive customer case management, enhances interdepartmental communication, uncovers root causes of issues, and allows for in-depth analysis of cases. Furthermore, its industry-tailored templates and reporting capabilities ensure compliance with various regulatory standards. Additionally, Respond features interactive and customizable dashboards that can be tailored to meet the specific needs of different user roles, ensuring each team member has the insights they require at their fingertips. This holistic approach not only improves efficiency but also elevates the overall customer experience significantly.

Media

Media

Integrations Supported

Microsoft Entra

Integrations Supported

Microsoft Entra

API Availability

Has API

API Availability

Has API

Pricing Information

€142/month (Bronze)
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Metaware

Date Founded

1996

Company Location

The Netherlands

Company Website

www.metaware.nl

Company Facts

Organization Name

Aptean

Date Founded

2012

Company Location

United States

Company Website

www.aptean.com

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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