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What is Methodia Utility Suite?

Methodia presents a comprehensive SaaS solution tailored for the management of customer lifecycles and revenue, featuring tools such as Billing, CRM, Self-Service Portals, Broker Portal, Back-Office Portal, EAM, and BI/Reporting. This cutting-edge suite enables utilities to optimize their service offerings, automate the complete order-to-cash workflow, and deliver personalized self-service options that reduce operational expenses while fostering customer loyalty. The Methodia Utility Suite is equipped with flexible modules and portals, which integrate effortlessly with existing IT systems, making catalog management simpler, reducing integration challenges, and speeding up the introduction of new services. By harnessing these innovative features, organizations can not only enhance their service delivery but also improve customer interaction and satisfaction significantly. Furthermore, this adaptability ensures that companies can remain competitive in a rapidly evolving market landscape.

What is Diversified Billing?

Diversified Billing is a component of a comprehensive software suite that also features fund accounting, payroll, permit management, purchase order tracking, and depreciation solutions. With over three decades of expertise, Diversified Technology has been creating and maintaining utility billing software utilized by approximately 350 utilities nationwide, which collectively issue more than seven million utility bills each year. The primary aim of Diversified Billing is to achieve two key goals: first, to greatly enhance customer satisfaction and service quality; and second, to empower your team to operate more effectively through advanced technology. Customer service representatives are equipped to deliver exceptional support when they can access all relevant customer account details from a unified service dashboard. Additionally, customers can conveniently view their account information and make payments around the clock via an online portal. Billing personnel will find great value in the Workflow Wizard, which ensures that each process is consistently set up accurately. They will also appreciate the capability to request a re-read through the Mobile Work Orders software, allowing them to receive updated figures promptly after the re-read is completed. Furthermore, Diversified Billing is compatible with any accounting system and any meter reading technology, making it a versatile choice for utility management. This seamless integration enhances operational efficiency and fosters a more cohesive working environment for utility providers.

Media

Media

Integrations Supported

HubSpot CRM
IBM Maximo Application Suite
Kraken
SAP HANA
Salesforce

Integrations Supported

AccuFund
Aplos
FastFund Online Accounting
MIP Cloud
QuickBooks Online
Sage Accounting

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$250/mo
Diversified Billing price based on number of customers billed. Concurrent users are unlimited.

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Methodia

Date Founded

1998

Company Location

United Kingdom

Company Website

www.methodia.com

Company Facts

Organization Name

Diversified Technology Corp

Date Founded

2000

Company Location

United States

Company Website

www.diversifiedtechnology.com

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Rate Management
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Water
Work Order Management
Workforce Management

Categories and Features

Payment Processing

ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
Recurring Billing
Signature Capture

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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