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Interfacing Integrated Management System (IMS)Interfacing’s IMS is an AI-enabled platform that combines business process modeling, quality management, controlled documentation, and governance/risk capabilities in a single hub. Organizations rely on IMS to document and automate workflows, maintain versioned records, manage risk programs, and keep compliance activities aligned with regulatory requirements through full lifecycle traceability. Developed for industries where accountability and oversight are essential, including aerospace, pharma/biotech, finance, and government, IMS delivers operational insight, workflow automation, and intelligent recommendations that help reduce risk and improve quality outcomes. The platform holds ISO 27001 certification and includes 21 CFR Part 11 validation, supporting secure use in high-compliance environments. Additional capabilities include low-code app creation, AI-based process mining, audit management, CAPA and training modules, and performance dashboards. AI improves governance accuracy, strengthens compliance posture, and supports ongoing improvement.
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SkillcastSkillcast delivers compliance training and RegTech through a unified Compliance Portal that brings e-learning, Policy Hub (versioning & attestations), staff declarations, compliance registers, CPD/Training 360 and Events Management in one place. Use Skillcast as your LMS or deliver content into your LMS via Remote SCORM/xAPI. Aida, the built-in AI assistant, answers policy-aware questions. Integrates with HR/LXP platforms and supports SCIM. Security: Azure hosting; ISO 27001, Cyber Essentials/Plus and SOC 2. Standards: SCORM 1.2/2004, xAPI. Library: 400+ courses spanning anti-money laundering, financial crime, GDPR/data protection, health & safety, cybersecurity, anti-bribery, sanctions and equality. Prebuilt registers cover Gifts & Hospitality, Whistleblowing, Data Breach and RIDDOR, with configurable workflows and approvals. Industries: financial services, manufacturing, hospitality and retail. Free trial available. Multilingual, accessible delivery.
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What is Metquay?
Monitor your customers' calibration tools and Calibration Standards through Barcode/QR code labels, real-time asset notifications, and more. You have the capability to generate calibration certificates and labels based on raw data inputs, as well as design customized templates for certificates and stickers. Additionally, you can delegate tasks to technicians according to their skill levels, ensuring that the right people are assigned to the right jobs. Our KANBAN dashboard provides a visual representation of progress and helps pinpoint any obstacles in the workflow. Equipped with comprehensive traceability reports and audit logs, along with competency matrices, you can maintain a state of readiness for audits at all times. You can also send quotes, invoices, and delivery documents directly to your customers while tracking receivables and processing payments seamlessly. Keep an eye on asset health and maintain an accurate calibration history, and generate statistical process control charts as needed. Both forward and backward traceability are supported to ensure complete oversight. In the event of non-compliance issues, you can create and assign tasks to the appropriate users, while categorizing non-conformance reports as customer complaints, internal issues, or audit findings for better organization. This holistic approach not only enhances efficiency but also improves overall customer satisfaction by ensuring compliance and quality control.
What is Calibre?
Calibre is recognized as an exceptional call recording solution that transforms recorded conversations and their associated metadata into useful insights for informed decision-making. Serving as a reliable and all-encompassing resource for business improvement, Calibre enhances not only performance and productivity but also boosts customer satisfaction while effectively reducing risks, cutting operational costs, and driving up profitability. Engineered with advanced digital recording features and a smart framework, Calibre is versatile enough to meet the needs of contact centers of various sizes. Clients can confidently adopt Calibre, thanks to the support of prompt and professional certified technicians alongside the I’m Alive™ proactive monitoring system. Moreover, Calibre includes an Advanced API and event triggers to guarantee the secure storage of sensitive information and adherence to strict security standards. Communications are strengthened through layered algorithms and robust data encryption, ensuring limited access and protection of confidential information, which ultimately creates a secure atmosphere for all users. Additionally, the comprehensive nature of Calibre’s services establishes it as a critical ally in the pursuit of operational excellence, enabling businesses to thrive in a competitive landscape.
Integrations Supported
Azure Marketplace
Linc
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$15000 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Metquay
Date Founded
2000
Company Location
United Kingdom
Company Website
metquay.com
Company Facts
Organization Name
HigherGround
Date Founded
1973
Company Location
United States
Company Website
www.higherground.com/calibre
Categories and Features
Calibration Management
Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning