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What is Metquay?

Monitor your customers' calibration tools and Calibration Standards through Barcode/QR code labels, real-time asset notifications, and more. You have the capability to generate calibration certificates and labels based on raw data inputs, as well as design customized templates for certificates and stickers. Additionally, you can delegate tasks to technicians according to their skill levels, ensuring that the right people are assigned to the right jobs. Our KANBAN dashboard provides a visual representation of progress and helps pinpoint any obstacles in the workflow. Equipped with comprehensive traceability reports and audit logs, along with competency matrices, you can maintain a state of readiness for audits at all times. You can also send quotes, invoices, and delivery documents directly to your customers while tracking receivables and processing payments seamlessly. Keep an eye on asset health and maintain an accurate calibration history, and generate statistical process control charts as needed. Both forward and backward traceability are supported to ensure complete oversight. In the event of non-compliance issues, you can create and assign tasks to the appropriate users, while categorizing non-conformance reports as customer complaints, internal issues, or audit findings for better organization. This holistic approach not only enhances efficiency but also improves overall customer satisfaction by ensuring compliance and quality control.

What is Calibre?

Calibre is recognized as an exceptional call recording solution that transforms recorded conversations and their associated metadata into useful insights for informed decision-making. Serving as a reliable and all-encompassing resource for business improvement, Calibre enhances not only performance and productivity but also boosts customer satisfaction while effectively reducing risks, cutting operational costs, and driving up profitability. Engineered with advanced digital recording features and a smart framework, Calibre is versatile enough to meet the needs of contact centers of various sizes. Clients can confidently adopt Calibre, thanks to the support of prompt and professional certified technicians alongside the I’m Alive™ proactive monitoring system. Moreover, Calibre includes an Advanced API and event triggers to guarantee the secure storage of sensitive information and adherence to strict security standards. Communications are strengthened through layered algorithms and robust data encryption, ensuring limited access and protection of confidential information, which ultimately creates a secure atmosphere for all users. Additionally, the comprehensive nature of Calibre’s services establishes it as a critical ally in the pursuit of operational excellence, enabling businesses to thrive in a competitive landscape.

Media

Media

Integrations Supported

Azure Marketplace
Linc

Integrations Supported

Azure Marketplace
Linc

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Metquay

Date Founded

2000

Company Location

United Kingdom

Company Website

metquay.com

Company Facts

Organization Name

HigherGround

Date Founded

1973

Company Location

United States

Company Website

www.higherground.com/calibre

Categories and Features

Calibration Management

Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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