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What is Microcall?

Microcall integrates effortlessly with a variety of Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to provide dynamic and insightful dashboards for managers at all levels of the organization. These dashboards furnish managers with essential information needed for prompt and informed decision-making in the business landscape. By automating the integration process of Microcall with systems like Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and several HR platforms, the generated reports contain comprehensive employee details, including names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with extensive employee information greatly enhances the reporting capabilities available to organizations. The robust features and automation capabilities of Microcall streamline the reporting process effectively, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, benefits from the innovative solutions provided by Microcall. Consequently, organizations can significantly improve their operational efficiency and make more strategic decisions grounded in real-time insights, ultimately fostering a culture of data-driven leadership. The ability to access critical information at a glance empowers managers to respond swiftly to emerging challenges and opportunities.

What is Infortel Select?

Infortel Select offers a robust platform that allows users to collect, standardize, and improve call detail records via a user-friendly and customizable application. Organizations that need to comply with communication regulations, as well as those looking for insights into their corporate call records, will find its streamlined and user-centric interface beneficial for efficiently searching, documenting, and sharing communication activities. The increasing prevalence of VoIP not only necessitates but also offers the opportunity to effectively manage voice quality. Infortel Select incorporates Quality of Service (QoS) metrics, including latency, jitter, packet loss, mean opinion score, and concealed seconds, into each call event, enabling thorough analysis and effective resolution of call quality issues. Furthermore, it boasts a sophisticated call rating engine and a range of custom chargeback reports designed to meet the specific needs of organizations, assisting in the management of fluctuating usage costs, ongoing fixed equipment charges, and service fees. This structured approach not only aids in assigning telecom expenses to the relevant departments but also empowers organizations to maintain oversight of their telecommunications budgets while improving overall communication effectiveness. Ultimately, the versatility of Infortel Select makes it a vital tool for any organization aiming to optimize its communication strategies.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Micro-Tel

Date Founded

1979

Company Website

www.microcall.com

Company Facts

Organization Name

ISI Telemanagement Solutions

Date Founded

1977

Company Location

United States

Company Website

www.isi-info.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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