Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
Alternatives to Consider
-
PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
-
AxeroNumerous organizations and countless team members rely on Axero's intranet software for effective communication, collaboration on projects, task and event management, content organization, and fostering their workplace culture. This platform has become essential for enhancing productivity and engagement within the workplace.
-
MyHub Intranet SoftwareMyHub is an innovative cloud-driven intranet solution designed to enhance business workflows through a comprehensive suite of manuals and tools. It is optimized for mobile devices, enabling users to engage with entire teams or select individuals with ease. With its integrated functionalities for email and social media, MyHub ensures that projects progress seamlessly and efficiently. Administrators have the power to empower their users with content management capabilities, a discussion forum, cloud file sharing, and an array of additional features that cater to diverse business needs. This versatility makes MyHub an invaluable asset for any organization looking to improve collaboration and productivity.
-
VivantioVivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
-
Interfacing Enterprise Process Center (EPC)Interfacing's Digital Twin Organization software enhances transparency and governance, which in turn boosts quality, efficiency, and ensures adherence to regulatory standards. This comprehensive platform enables users to map, analyze, and automate their workflows while effectively managing compliance and evaluating risks. The Enterprise Process Center (EPC) serves as an enterprise management solution that empowers businesses to digitally evolve their operations, facilitating streamlined processes, heightened productivity, and improved overall efficiency. Additionally, Interfacing's Rapid Application Development Tools (RAD), utilizing a Low Code Development approach, optimize your technical assets and enhance transparency, paving the way for ongoing improvements. Experience the power of our Low-Code Rapid Application Development module, which equips you with the essential tools to swiftly create and deploy custom, scalable, and secure applications that are ready for mobile use, significantly reducing development time from months to mere days. With these innovative solutions, organizations can achieve remarkable agility and responsiveness in today’s fast-paced business landscape.
-
GuruGuru is an innovative AI-driven search and knowledge platform that provides reliable information from your organization's various documents, applications, and communication tools right when you need it, all within the existing apps you use. With Guru, there's no need to search endlessly for information; its tailored AI assistant offers you verified and pertinent answers instantly. Moreover, Guru's AI can transform these responses into a comprehensive knowledge platform, effectively replacing outdated wikis and intranets. This platform seamlessly integrates with a wide array of tools including Slack, Google, Microsoft SharePoint, OneDrive, Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, and Front, among others, making it a versatile solution for diverse workflows. By consolidating information across these platforms, Guru not only enhances productivity but also ensures that team members have immediate access to the knowledge they require to excel in their tasks.
-
RunMyJobs by RedwoodRunMyJobs by Redwood stands out as the leading SAP-certified SaaS workload automation platform, enabling organizations to seamlessly automate their entire IT processes and integrate complex workflows across any application, system, or environment without restrictions while ensuring high availability as they grow. Recognized as the top choice for SAP customers, it offers effortless integration with S/4HANA, BTP, RISE, ECC, and additional platforms, all while preserving a clean core architecture. Teams are empowered through a user-friendly low-code editor and an extensive library of templates, facilitating smooth integration with both current and emerging technology stacks. Users can monitor their processes in real-time, benefiting from predictive SLA management and receiving timely notifications via email or SMS regarding any performance issues or delays that may arise. The Redwood team is committed to providing round-the-clock global support with industry-leading SLAs and rapid response times of just 15 minutes, alongside a well-established migration strategy that guarantees uninterrupted operations, including team training and on-demand learning resources to ensure success. Furthermore, Redwood's dedication to customer satisfaction ensures that businesses can focus on innovation while relying on robust support and automation solutions.
-
SpidergapSpidergap is an effective 360° feedback platform aimed at assisting organizations in transforming employee insights into valuable development opportunities. It simplifies the process for HR professionals, managers, and consultants to create tailored assessments, produce clear and actionable reports, and facilitate meaningful employee growth. In addition to its software capabilities, Spidergap offers professional guidance to enhance your feedback strategies, effectively plan initiatives, and evaluate the return on investment. Whether it's for leadership development or performance appraisals, Spidergap is dedicated to ensuring that feedback fosters genuine change. Many organizations are already leveraging Spidergap to cultivate a culture rooted in continuous improvement, demonstrating its impact on workplace dynamics. By utilizing this tool, you can empower your team and drive progress within your organization.
-
TenForceMaking data accessible and actionable can be challenging in a manufacturing facility with numerous processes. As operations expand, adhering to safety, quality, and environmental regulations becomes increasingly complex. The manufacturing sector relies heavily on predictability and reliability, as success is rooted in the precise execution of established processes. TenForce was developed based on input from our clients to accurately reflect the operational realities within a plant, ensuring that businesses can navigate these complexities more effectively. By leveraging this feedback, TenForce aims to streamline operations and enhance compliance across the board.
-
QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
What is Microsoft Viva Topics?
Develop a deeper comprehension of workplace interactions, communication preferences, and teamwork habits to improve decision-making processes and achieve superior business results. Acknowledge the impact of hybrid work models on both staff members and overall organizational productivity, while addressing the most pressing challenges faced by your business. Make use of a diverse set of readily available reports that can provide valuable insights for sharing with essential stakeholders. Tackle complex problems by employing advanced tools along with a collection of pre-designed analysis enhancers, visual aids, and compelling reports. Spot behavioral trends that could lead to employee exhaustion and reduced effectiveness, such as inadequate focus periods, minimal coaching, and excessive commitments outside of regular hours. Examine patterns across different periods and assess how collaborative practices influence outcomes. Moreover, deepen your insights with comparative analyses, benchmarks against industry peers, and perspectives from leading experts. This comprehensive strategy will enable you to make well-informed choices that promote a healthier, more efficient workplace environment while fostering employee engagement and satisfaction. Ultimately, implementing these insights will lead to sustainable growth and enhanced team morale.
What is Answerbase?
Answerbase simplifies the process of establishing a personalized Q&A platform for users. It serves as an online hub for inquiries, customer assistance, and e-commerce interactions. Through Answerbase, companies can empower their customers to pose questions, receive answers, and discover pertinent information related to specific products or services. The platform is equipped with a range of features, such as Q&A widgets, widget creation tools, content moderation capabilities, management resources, categorization and tagging options, as well as analytics and insights for enhanced decision-making. Additionally, Answerbase fosters community engagement by allowing users to contribute their knowledge and experiences, enriching the overall support ecosystem.
API Availability
Has API
API Availability
Has API
Pricing Information
$4 per user per month
Free Trial Offered?
Free Version
Pricing Information
$19.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
www.microsoft.com/en-us/microsoft-viva/insights
Company Facts
Organization Name
Lumin Creative
Date Founded
2007
Company Location
Spain
Company Website
www.answerbase.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Content Marketing
Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal