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What is Mindcat Surveys?

Mindcat Surveys functions as a robust platform for collecting customer opinions and conducting surveys at various physical service locations, which helps organizations efficiently gather valuable insights. Users can create QR-code surveys that customers access through their smartphones, enabling responses in either Arabic or English without the need for any app installations. As feedback is collected, dashboards deliver real-time analytics on satisfaction metrics, user comments, rating rationales, and trends across different branches. This innovative system is specifically designed for service centers operating in multiple locations, government agencies, clinics, educational institutions, and other public-facing services. Administrators have the capability to manage survey questions, adjust editor permissions, and export data, with seamless integration into reporting tools such as Power BI or Salesforce via an API. Mindcat Surveys can be offered as a vendor-hosted software-as-a-service (SaaS) solution or implemented directly on the client’s own infrastructure. The pricing model is determined by the number of editor accounts and branches, with an initial setup fee involved. Additionally, the platform’s user interface and survey functionalities are crafted to be accessible in both English and Arabic, which broadens its appeal to a diverse audience. This bilingual feature significantly enhances user experience and fosters more thorough feedback from a wider range of customers, ultimately improving service quality and customer satisfaction. With its comprehensive capabilities, Mindcat Surveys stands out as an essential tool for organizations looking to optimize their feedback collection processes.

What is Mindcat Clinic?

Mindcat Clinic is a web-based management platform specifically designed for private dental, dermatology, and physiotherapy practices, as well as clinic groups located in Saudi Arabia and the UAE. This solution effectively merges practitioner and branch schedules with vital patient data, including visit notes, allergies, medications, prescriptions, and related documents and images, all while ensuring that staff members have role-based access. Additionally, clinic personnel can record charges based on the established pricing structure, accept payments through cash or Mada, and produce comprehensive receipts and activity reports organized by branch, practitioner, and date. A specialized patient portal allows users to request appointments, engage in messaging, access important documents, and review billing summaries; it also features an optional online self-booking capability through the unique Mindcat Bookings option. The system boasts a FHIR API and offers the choice to be hosted on-site or via dedicated servers, providing flexibility for clinics. While Arabic screens are available, the translation is not entirely thorough, which may pose challenges for some users. At present, it does not support NPHIES claims and lacks integration with systems such as NABIDH, Malaffi, or Riayati, which restricts its compatibility with various national health initiatives. Nevertheless, there are expectations for future updates aimed at bridging these integration gaps, ensuring improved functionality and expanded interoperability. As healthcare technology evolves, such enhancements will be crucial for meeting the needs of both practitioners and patients more effectively.

Media

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Media

No images available

Integrations Supported

Microsoft Power BI
Salesforce

Integrations Supported

API Availability

Has API

API Availability

Has API

Pricing Information

$26.96/editor/month
1–3 editors: $26.96 (AED/SAR 99) per editor/month; 4–14 editors: $21.78 (AED/SAR 80) per editor/month; 15+ editors: $19.06 (AED/SAR 70) per editor/month. Shared plans have a minimum monthly invoice of AED/SAR 499. A one-time Quick Start fee is AED/SAR 2,500; additional branches cost extra. Annual prepayment receives a 15% discount, but an annual contract is not required to start. VAT is excluded.

Pricing Information

AED/SAR 249/user/mo
Shared-plan pricing starts at AED/SAR 249 per practitioner per month for 1–5 practitioners; reception and managers are free. Quick-start setup is a one-time AED/SAR 2,500. Plans from 6 practitioners, or hosted on the clinic’s own copy or cloud, receive a written price and setup plan. Annual prepayment discounts 15% on the monthly amount above the minimum. Prices exclude 5% UAE VAT or 15% Saudi VAT.

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Mindcat Technology Consultants FZE

Date Founded

2022

Company Location

United Arab Emirates

Company Website

mindcat.ai

Company Facts

Organization Name

Mindcat Technology Consultants FZE

Date Founded

2022

Company Location

United Arab Emirates

Company Website

mindcat.ai

Categories and Features

Survey

Not specified

Categories and Features

Clinic Management

Not specified

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