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What is Mira?

Mira functions as the AI assistant on the Meltwater platform, tailored for teams in public relations, communications, and marketing. Users can ask questions about media coverage, social conversations, audience insights, competitor analysis, and market trends to receive informed answers based on Meltwater’s extensive monitoring and intelligence capabilities. With a keen ability to summarize media coverage, Mira emphasizes significant themes and shifts in sentiment, helping users identify emerging narratives while facilitating the generation of reports or briefings that include source links. Moreover, Mira Studio provides support for reusable AI research workflows, and Mira Companion enhances various Meltwater products with useful features. In addition, Mira integrates effortlessly with collaboration and AI tools such as Microsoft Teams, Microsoft 365, Slack, Claude, and ChatGPT through Meltwater’s MCP server, which enhances its functionality. Developers are equipped with an API that allows for customized integrations, enabling users to personalize their experience according to their unique requirements. The availability of features and data is dependent on the specific Meltwater subscription and activated modules, thus providing a tailored approach to media intelligence that caters to diverse organizational needs. This flexibility ensures that teams can leverage the full potential of Meltwater’s offerings to suit their unique workflows and objectives.

What is HeyOne?

HeyOne is a cloud-based software platform tailored for businesses that deal in forklifts and industrial machinery, as well as for rental services and maintenance teams. This innovative solution combines a product website and a lead management inbox with robust CRM workflows to efficiently manage customer inquiries, equipment configurations, quotes, approvals, orders, and payment schedules. Teams can link deliveries to specific machines and their serial numbers, keep track of hour-meter readings, document service histories, monitor maintenance schedules according to operational hours, and assign repairs via technician work orders. A user-friendly customer portal enables clients to easily access details about their fleet, quotes, and service documentation. The system gathers inquiries from varied sources, including website chats, forms, Facebook, Zalo, and phone hotlines, into a single streamlined queue, while also offering catalog pages that highlight different equipment models. In addition, the platform features an AI-driven assistant named Mira that helps generate drafts for quotes, contacts, and notes, which can be reviewed and integrated with ChatGPT and Claude via the MCP. Users can also export their data in Excel format for further analysis or record-keeping. This all-encompassing strategy guarantees that every facet of customer engagement and equipment management is handled efficiently, ultimately leading to improved operational performance and customer satisfaction. The continuous evolution of HeyOne ensures that it remains responsive to the dynamic needs of the industry.

Media

Media

No images available

Integrations Supported

ChatGPT
Claude
Claude Duet
Claude for Legal
Model Context Protocol (MCP)
Meltwater
Microsoft 365
Microsoft Teams
Slack

Integrations Supported

ChatGPT
Claude
Claude Duet
Claude for Legal
Model Context Protocol (MCP)
Facebook
Zalo

API Availability

Has API

API Availability

Has API

Pricing Information

$10,000/year
Mira AI is included in Meltwater’s Starter plan, with advanced capabilities in Pro, Enterprise, and Agency tiers. Starter has an indicative starting price of $10,000 USD/year; final pricing is scoped to selected products, coverage, usage, and contract terms. Most agreements are annual with a 12-month minimum. Complex integrations, data imports, or multi-region setups may incur a one-time onboarding fee.
Free Trial Offered?

Pricing Information

$120/month
Web + CRM is $120/month per company and includes 5 people. Complete is $150/month for 10 people; Complete + Website is $220/month for 10 people. Annual prepayment discounts are 10% for one year or 20% for two years; taxes are extra. Additional users cost $75/month per pack of five.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Meltwater

Date Founded

2001

Company Location

United States

Company Website

www.meltwater.com/en/ai

Company Facts

Organization Name

TFV Industries

Date Founded

2026

Company Location

Vietnam

Company Website

heyone.app

Categories and Features

Categories and Features

Equipment Management

Not specified

Equipment Rental

Not specified

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