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SquaretalkFlexibility is the cornerstone of effective communication. Squaretalk seamlessly integrates with hundreds of prominent business applications, establishing distinctive hubs for call centers globally. Designed for integration, this cloud-based contact center prioritizes speed, adaptability, and effortless connectivity. Utilizing predictive dialer technology, it enhances the efficiency of contact centers by feeding valuable data. Users can interact with leads through any device or application, promoting accessibility. Additionally, the platform allows for the creation and implementation of custom workflows in an engaging workshop setting. Our commitment to flexibility and remote work has been a fundamental aspect of our vision and culture, a reality that was underscored by the Covid-19 pandemic. This experience has reinforced the importance of enabling individuals and teams to adapt and deploy quickly within both remote and localized environments, ensuring productivity remains high regardless of physical location. The adaptability fostered during this time has forever changed the way we approach work and collaboration.
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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ULTATELUltatel stands out as a prominent leader in the field of business communications. By leveraging advanced cloud VoIP technology, we empower businesses to enhance their productivity and maintain seamless connections with their customers, no matter their location. Our offerings are designed to be fully customizable and scalable, featuring unlimited Calling, SMS, Fax, Chat, Video, and over 40 Advanced Features to meet diverse needs. One of the most appealing aspects of our service is our commitment to Transparency in Pricing; you won’t encounter any hidden fees or unexpected charges, ensuring that what you see is indeed what you pay, unlike some competitors. As a recognized Gartner Category Leader and G2 High Performer, Ultatel is dedicated to delivering a cohesive communications platform that evolves alongside your company's requirements. Our innovative FlexScale technology allows you to adjust your service capacity effortlessly and immediately, without any interruptions or penalties. In addition, our award-winning Customer Support team is available around the clock, every day of the year. With an impressive 94% first-contact resolution rate, you can trust that you’ll receive exceptional assistance whenever you need it. Don't hesitate to reach out to us today to arrange your discovery call or demo, and experience how Ultatel can transform your business communications! Your satisfaction is our priority, and we look forward to partnering with you for success.
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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
What is Mizu Softphone Modern?
Mizu Softphone Modern is an adaptable VoIP softphone that utilizes the widely-used SIP protocol, ensuring seamless integration with a large array of SIP devices, PBXs, and VoIP service providers through the Mizutech JVoIP SIP/media engine. This application features a highly customizable user interface that meets contemporary user demands and complies with open standards. Upon launching the app, users are presented with a homepage that conveniently displays their most frequently contacted individuals, making communication more efficient. Designed with user-friendliness in mind, it offers a simplified settings menu alongside a well-organized contact list and comprehensive call history. The softphone includes unified communication capabilities such as chat and SMS, as well as support for various codecs like G.729 and OPUS HD Audio. Enhanced audio quality is achieved through advanced technologies including QoS, PLC, VAD, AGC, and AEC. Essential VoIP functionalities are present, allowing users to transfer, hold, mute, and forward calls, as well as set up conference calls. For business applications, features such as peer-to-peer connections, callback options, recharge functions, balance displays, and SMS management are included. Additionally, users can enjoy enhanced features like video calls, screen sharing, and file transfers, along with CRM and click-to-call integrations using its webphone capability. Security is a priority, with measures like TLS/SRTP and built-in VoIP tunneling and encryption in place to protect user data. The softphone also allows for branding customization and provides easy provisioning options, ensuring a tailored experience for users and businesses alike. With its wide range of features and user-centered design, Mizu Softphone Modern stands out as a robust solution in the VoIP market.
What is Acrobits?
Transform the way you engage with the Cloud Softphone collaboration platform by creating a customized white-label UCaaS solution tailored to your specific requirements. With Cloud Softphone, you have the flexibility to choose from a vast array of over 100 premium communication features designed to meet diverse needs. Whether you are working in a physical office or on the move, streamline your communication methods effortlessly. Embrace the modern workplace philosophy by offering instant connectivity options that enhance accessibility. Provide your teams with a powerful solution that integrates vital business phone capabilities with top-notch UCaaS functionalities, promoting a cohesive collaborative environment. Keep your customers updated while reducing battery drain through efficient push notifications. Amplify your platform's communication prowess by adding file transfer capabilities, allowing users to exchange various file types seamlessly. Furthermore, improve your application with enhanced voice and video features backed by codecs that ensure outstanding call quality, enabling users to interact fluidly across all communication channels. By harnessing these innovative features, you can cultivate a more productive and interactive communication landscape within your organization, ultimately leading to better teamwork and improved outcomes. This approach not only enhances user satisfaction but also positions your organization as a leader in adopting cutting-edge communication technologies.
Integrations Supported
FlyNumber
API Availability
Has API
API Availability
Has API
Pricing Information
$49 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$120 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Mizutech
Company Location
Romania
Company Website
www.mizu-voip.com/Software/Softphones/Windowssoftphone/WindowsSoftphoneModern.aspx
Company Facts
Organization Name
Acrobits
Date Founded
2008
Company Location
Czechia
Company Website
www.acrobits.net
Categories and Features
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Categories and Features
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management