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What is ModSquad?

Your customers engage with your brand regularly, expressing their excitement during the day and voicing unusual complaints in the evening. To effectively oversee the moderation of text, images, and videos, having a proficient moderator who can represent and protect your brand with a friendly demeanor is crucial. ModSquad stands out as the ideal solution for overseeing social media and user-generated content across an array of platforms, languages, and regions. This includes managing conversations and interactions to ensure audience safety while upholding your brand's integrity. They carefully assess content in chat rooms, forums, and comment sections, escalating significant issues to the relevant parties. Their moderation tactics cover various platforms and utilize behavior-management tools, along with suggestions for chat and safety measures. Furthermore, they follow COPPA guidelines and best practices to ensure child safety. Their offerings also encompass bilingual moderation in different languages, with tailored schedules that provide extended hours or short, 15-minute check-ins, available 24/7 throughout the year. Regardless of the scale of your project, ModSquad possesses the capability to manage it with skill and effectiveness, ensuring your brand remains both engaging and secure in the digital landscape.

What is Advanced Chat Solutions?

We offer a groundbreaking solution for customer engagement that places your clients' needs at the forefront, potentially even surpassing your own priorities. Acting as an extension of your existing customer support teams, we provide a dedicated remote workforce that excels in various facets of customer success. Central to our philosophy is a commitment to community upliftment, as we believe that individuals from underprivileged backgrounds often possess a unique perspective on customer service and loyalty shaped by their experiences. Our focus on hiring and nurturing top-tier talent in North America guarantees that we employ individuals who are genuinely invested in creating personal connections with your customers. With the ability to swiftly scale our operations, we effectively handle chat volumes for businesses of all sizes, from emerging startups to large corporations. Some of our major partners have seen their customer base grow by over 20,000 new clients each day, showcasing our expertise in managing scalability and high volumes effortlessly. Furthermore, our services are designed to integrate seamlessly with leading ERPs and CRMs, positioning us as a flexible and reliable ally in your customer engagement strategy. This enables you to concentrate on your primary business objectives while we manage the crucial customer interactions that drive your success. Ultimately, our dedication to excellence and community engagement sets us apart in the industry.

Media

Media

Integrations Supported

Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations Supported

Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ModSquad

Date Founded

2007

Company Location

United States

Company Website

modsquad.com/what-we-do/moderation/

Company Facts

Organization Name

Advanced Chat Solutions

Date Founded

2009

Company Location

United States

Company Website

acs.shrinkstack.com

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Categories and Features

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