Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
Alternatives to Consider
-
AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
-
ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
-
ServoDeskDiscover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.
-
FreshserviceIf you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
-
NextivaNextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.
-
ScreenMeetScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
-
SetylSetyl is a cloud-based IT asset and license management (ITAM) software, which seamlessly integrates with your current IT systems with 100+ integrations. The platform gives you complete visibility and control over hardware assets and equipment, software licenses, SaaS subscriptions, vendors, users and spend in one place. Use Setyl to: 1. Gain full visibility over your IT assets and software licenses — the who, what, why, where and when. 2. Simplify, automate and scale daily IT operations, including employee onboarding and offboarding. 3. Eliminate wasted IT spend. 4. Prepare for security audits and stay compliant, including with SOC 2, ISO 27001, and more. With its intuitive interface, 100+ out-of-the-box integrations, and support from the Setyl team at every step, the platform is fast to deploy, easy to use, and built for collaboration. Key features include: • IT asset and license inventory • Full asset lifecycle management • Software and SaaS subscription renewal tracking • License rightsizing • Employee onboarding and offboarding workflows • SOC 2 and ISO 27001 compliance • Vendor audits and due diligence • IT spend management • 100+ integrations and API access By consolidating all these functionalities, Setyl helps organizations make informed IT decisions and enhance operational efficiency.
-
NinjaOneNinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
-
PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
-
Alloy NavigatorAlloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.
What is Mojo Helpdesk?
Transform the support experience for both clients and team members using a help desk software that can be implemented in just minutes and at a much lower cost. Are you still depending on outdated methods like spreadsheets and emails to handle requests? Mojo Helpdesk brings everything together into a user-friendly platform. Decrease the number of incoming inquiries by taking advantage of the built-in knowledge base. With Mojo, organization is key; tickets can be effortlessly assigned and tagged for better tracking. Thanks to the platform's automation capabilities, many tasks can be managed without the need for manual effort. Crafted as an accessible cloud ticket tracking solution, Mojo Helpdesk allows organizations to provide outstanding service to employees and customers alike while keeping costs manageable. More than ten years ago, Metadot, the creator of Mojo, identified a gap for a help desk solution that could deliver personalized, engaging, and natural user interactions. When we couldn't find a product that matched our vision, we decided to develop our own. Today, we proudly extend this solution to various organizations, with thousands of businesses, ranging from small groups to large corporations, trusting Mojo Helpdesk to effectively support their customers and staff on a daily basis. With its powerful features, Mojo becomes an indispensable asset for any organization aiming to improve their support capabilities while also enhancing overall efficiency. By committing to continuous improvement and adaptation, Mojo Helpdesk ensures that your organization stays at the forefront of customer service excellence.
What is Deskpro?
Our adaptable and innovative helpdesk software is designed to enhance your customer experience in unforgettable ways. By utilizing this tool, you can foster stronger relationships with your customers and ensure their satisfaction. It is essential to unify all communication channels, allowing agents to streamline their efforts and deliver superior support. Additionally, you can boost the productivity of your helpdesk by monitoring recurring problems, optimizing agents' schedules, and effectively managing their time. The system is versatile enough to assist all users, whether through internal setups or external integrations. You can also track prospects across various platforms, enabling you to close sales more efficiently. To elevate team performance, develop customized workflows and seamlessly integrate your CRM into a cohesive platform. Furthermore, you maintain full authority over how your helpdesk is deployed within your server infrastructure, ensuring it meets your specific needs. Ultimately, this software empowers your organization to provide exceptional service while simplifying operations.
Integrations Supported
Wufoo
Zapier
APIANT
AdRem NetCrunch
AuditShipment
Azure Marketplace
Bedrock Analytics
Cyfe
Desktop.com
HelpOnClick Live Chat
Integrations Supported
Wufoo
Zapier
APIANT
AdRem NetCrunch
AuditShipment
Azure Marketplace
Bedrock Analytics
Cyfe
Desktop.com
HelpOnClick Live Chat
API Availability
Has API
API Availability
Has API
Pricing Information
$29 per user per month
Free Trial Offered?
Free Version
Pricing Information
$39 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Metadot
Date Founded
2006
Company Location
United States
Company Website
www.mojohelpdesk.com
Company Facts
Organization Name
Deskpro
Date Founded
2002
Company Location
Austin, Texas
Company Website
www.deskpro.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management