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What is Mojo Helpdesk?

Transform the support experience for both clients and team members using a help desk software that can be implemented in just minutes and at a much lower cost. Are you still depending on outdated methods like spreadsheets and emails to handle requests? Mojo Helpdesk brings everything together into a user-friendly platform. Decrease the number of incoming inquiries by taking advantage of the built-in knowledge base. With Mojo, organization is key; tickets can be effortlessly assigned and tagged for better tracking. Thanks to the platform's automation capabilities, many tasks can be managed without the need for manual effort. Crafted as an accessible cloud ticket tracking solution, Mojo Helpdesk allows organizations to provide outstanding service to employees and customers alike while keeping costs manageable. More than ten years ago, Metadot, the creator of Mojo, identified a gap for a help desk solution that could deliver personalized, engaging, and natural user interactions. When we couldn't find a product that matched our vision, we decided to develop our own. Today, we proudly extend this solution to various organizations, with thousands of businesses, ranging from small groups to large corporations, trusting Mojo Helpdesk to effectively support their customers and staff on a daily basis. With its powerful features, Mojo becomes an indispensable asset for any organization aiming to improve their support capabilities while also enhancing overall efficiency. By committing to continuous improvement and adaptation, Mojo Helpdesk ensures that your organization stays at the forefront of customer service excellence.

What is Mojo Dialer?

Presenting the ultimate prospecting tool at the cutting edge of sales telephony advancements. • It incorporates innovative copper-based technology, guaranteeing superior call clarity and instant connectivity. • Enjoy user-friendly calling options and advanced filters that facilitate swift access to impactful sales techniques. • Leverage the Click to Call feature for an effective combination of managing lists manually and making nurturing calls. • Experience the power of automated single line dialing, enabling up to 85 calls per hour. • Explore the advantages of automated multi-line dialing, achieving up to 300 calls in a single hour. Efficiently manage your leads, contacts, and sales pipeline with our intuitive lead management system. • Seamlessly import data, automatically pull insights from reliable data sources, or use our customized lead capture forms to enrich your pipeline. • Develop calling lists, organize data into specific categories, and create personalized workflows that suit your needs. • Keep everything in order with Mojo's all-encompassing calendar and scheduling features for handling tasks, follow-up calls, and appointments, ensuring you stay on top of your commitments. This comprehensive system revolutionizes your sales approach, enabling you to enhance both productivity and efficiency beyond your expectations while ensuring that every potential lead is effectively nurtured.

Media

Media

Integrations Supported

Zapier
APIANT
ActiveCampaign
Bedrock Analytics
Bitium
Campaign Monitor
Cyfe
Facebook
Follow Up Boss
HelpOnClick Live Chat
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Operations Hub
Insightly
InvestorFuse
LeadMaster
Nicereply
VisitorTrack
Wise Agent

Integrations Supported

Zapier
APIANT
ActiveCampaign
Bedrock Analytics
Bitium
Campaign Monitor
Cyfe
Facebook
Follow Up Boss
HelpOnClick Live Chat
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Operations Hub
Insightly
InvestorFuse
LeadMaster
Nicereply
VisitorTrack
Wise Agent

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Pricing Information

$99 per license
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Metadot

Date Founded

2006

Company Location

United States

Company Website

www.mojohelpdesk.com

Company Facts

Organization Name

Mojo Dialing Solutions

Date Founded

2001

Company Location

United States

Company Website

www.mojosells.com

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Acceleration

CPQ
Campaign Management
Dialer
Email Sequencing
Email Templates
Email Tracking
List Building
Meeting Scheduler
Predictive Analytics
Reporting
Sales Gamification
Sales Intelligence
Sales Workflow Management

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