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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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DialerAIOur autodialer solution is designed to streamline various communication processes including sales calls, payment collection, and appointment notifications. Additionally, it is capable of facilitating mass emergency voice broadcasts. This versatile system is perfect for telecommunications companies or businesses offering call center solutions. It features a multi-tenant architecture with billing options, can be customized with white-labeling, and is cost-effective as users can select their preferred Voice Provider. By efficiently handling busy signals, disconnected lines, and unanswered calls, our autodialer software can significantly boost productivity; it also passes calls to live agents and leaves messages on answering machines when necessary. This functionality ensures that no potential opportunity is missed, making it a valuable tool for any organization looking to enhance its communication efforts.
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CloudTalkAre you in the market for a modern phone system? CloudTalk.io presents an advanced cloud-based phone solution tailored for small and medium enterprises, startups, and online retailers. It is also compatible with both sales and customer service call centers, enhancing their operational efficiency. With over 25 integrations available for popular CRM, helpdesk, and e-commerce platforms such as Shopify, Salesforce, and Pipedrive, you can easily connect your existing tools. Additionally, our dedicated 5-star customer success team is committed to ensuring a smooth transition, whether you’re migrating from another system or establishing a new cloud call center from the ground up. Our rapid growth is evident, as we have formed successful collaborations with more than 1,000 companies globally, including renowned names like DHL, Yves Rocher, and Karcher. Plus, you can try CloudTalk risk-free with a 14-day trial that doesn't require any credit card information, allowing you to explore its features without commitment. Experience the benefits of an innovative communication system today!
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What is Mojo?
Mojo Lead Manager empowers users to effectively manage leads, contacts, and their sales pipeline, enabling quick decision-making through a user-friendly interface. Data importation is streamlined, allowing for automatic updates from selected data partners or the use of customizable lead capture forms to fill your pipeline effortlessly. Mojo Dialer is recognized as a top-tier prospecting tool, supported by cutting-edge sales telephony technology, which includes exclusive copper-based technology that guarantees outstanding call quality and a high rate of first hello answers. Users benefit from straightforward calling modes and advanced calling filters that provide immediate access to the most efficient sales calling techniques. With the Click to Call feature, you can handle semi-manual lists while nurturing your leads, enjoying the advantages of automated single-line power dialing that can achieve up to 85 calls per hour, alongside automated multi-line power dialing that can process up to 300 calls each hour. Furthermore, Mojo Marketing equips you with powerful resources to engage your database effectively, build relationships, and convert both leads and past clients, allowing for the easy creation of letters, envelopes, and labels for seamless scheduling and printing directly from the Mojo platform. This extensive array of tools and functionalities guarantees that your sales initiatives are streamlined, organized, and poised for unprecedented success in today’s competitive market. Ultimately, Mojo’s comprehensive offerings position you to maximize your outreach and enhance your overall sales performance.
What is LumenVox Call Progress Analysis (CPA)?
Clients anticipate efficient and professional communication. The advanced Call Progress Analysis (CPA) software by LumenVox, featuring Voice Activity Detection, equips organizations to effectively connect with and engage customers instantly. Utilizing LumenVox's cutting-edge speech recognition and tone-detection technologies, CPA can accurately differentiate between live individuals and automated systems. This capability enhances the functionality of auto-dialers, enabling improved routing of calls to agents and more effective message delivery.
The advantages of this system are numerous:
• Payload Accuracy: Enhances the precision of connecting with agents or delivering voicemails, increasing success rates from below 80 percent to nearly 100 percent.
• Deployment Flexibility: Offers customization options tailored to specific application behaviors or individual calls, and supports various default profiles across operations.
• Noise Filtering: Employs AI-driven technology to effectively separate human voices from background noise.
• Legal Compliance: Guarantees adherence to regulatory guidelines while optimizing the advantages of predictive dialing.
• Enhanced Customer Engagement: By ensuring accurate connections, businesses can foster stronger relationships with their customers.
Integrations Supported
Avaya Aura
Cisco AnyConnect
Cloud Agent Suite
Enghouse Interactive Contact Center
Five9
Happy Grasshopper
PropertyRadar
Real Geeks
Sacumen Connector as a Service (CaaS)
Seamless.AI
Integrations Supported
Avaya Aura
Cisco AnyConnect
Cloud Agent Suite
Enghouse Interactive Contact Center
Five9
Happy Grasshopper
PropertyRadar
Real Geeks
Sacumen Connector as a Service (CaaS)
Seamless.AI
API Availability
Has API
API Availability
Has API
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Mojo
Company Location
United States
Company Website
www.mojosells.com
Company Facts
Organization Name
LumenVox
Date Founded
2001
Company Location
United States
Company Website
www.lumenvox.com
Categories and Features
Account Based Marketing
Analytics
Campaign Personalization
Customer Segmentation
Engagement Monitoring
Lead Nurturing
Lead Scoring
Progress Tracking
Prospecting Tools
Target Account Identification
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Capture
Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms
Lead Generation
Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Lead Nurturing
A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys