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What is MonkeyLearn?

MonkeyLearn streamlines the task of cleaning, categorizing, and visualizing customer feedback by providing a unified platform, supported by cutting-edge Artificial Intelligence technology. This all-in-one solution for text analysis and data visualization delivers instant insights as you perform analyses on your datasets. You have the option to use pre-built machine learning models or develop and train your personalized models without needing any coding skills. Our templates cater specifically to diverse business scenarios and include ready-to-use text analysis models along with dashboards. You can effectively identify the topics and interests that matter most to your audience. By harnessing detailed analyses of customer sentiments and perspectives, you are able to craft powerful demand generation and sales strategies. In addition, you can examine your survey findings based on requests, intent, and sentiment to uncover deeper insights that go beyond the original survey objectives. This method empowers businesses to make informed, data-driven decisions, ultimately leading to improved engagement strategies and customer satisfaction. Furthermore, the ability to visualize data trends allows companies to adapt their approaches dynamically, ensuring they stay aligned with customer expectations.

What is Caplena?

• Recognize Patterns • Showcase Outcomes • Topic Sentiment Evaluation • Amplified by Collaborative Intelligence Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data. The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis. Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector. Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.

Media

Media

No images available

Integrations Supported

Axis LMS
Quickwork
Causal
Nekton.ai
Pipedream
PubNub
Replyify
Stackreaction
Wufoo

Integrations Supported

Axis LMS
Quickwork

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

MonkeyLearn

Date Founded

2014

Company Location

Uruguay

Company Website

monkeylearn.com

Company Facts

Organization Name

Caplena

Date Founded

2017

Company Location

Switzerland

Company Website

caplena.com/en/

Categories and Features

Artificial Intelligence

For Sales
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

Sentiment Analysis

Not specified

Text Analytics

Not specified

Text Mining

Not specified

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