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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is Monosnap?

Monosnap is a multifunctional screenshot application compatible with both Mac and PC, allowing users to capture images, record videos, and effortlessly upload files to the cloud. With a single click, users can take screenshots and share them alongside videos, significantly improving productivity and communication while working from home. This application offers the flexibility to capture the entire screen, select specific areas, or target individual windows, ensuring precise results while leveraging hotkeys for greater efficiency. Users can emphasize crucial information and safeguard sensitive data with the innovative Blur Tool. Moreover, the application allows for exporting work to external editors or utilizing a convenient drag-and-drop feature. Monosnap also offers its own cloud storage as well as the ability to integrate with other platforms your team may already use. For those needing advanced functionalities, we provide customized solutions that feature secure integrations and comprehensive management tools tailored to your organization's needs. By optimizing communication workflows with Monosnap, you can dedicate more time to your design projects, removing unnecessary steps in your workflow! Additionally, the Resnap feature allows users to open and modify images within the Monosnap editor directly from their browser, which simplifies the process of creating visual proofs for bug reports and enhances customer satisfaction by providing clear visual instructions. This ease of use and functionality truly makes Monosnap an essential tool for professionals aiming to elevate their collaborative efforts.

What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

Media

Media

No images available

Integrations Supported

Amazon S3
Box
DigitalOcean
Dropbox
Evernote
Facebook
Google Drive
X (Twitter)
YouTube
Zendesk
Zoom

Integrations Supported

Amazon S3
Box
DigitalOcean
Dropbox
Evernote
Facebook
Google Drive
X (Twitter)
YouTube
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$2.50 per month
Free Trial Offered?
Free Version

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Monosnap Inc

Date Founded

2012

Company Website

monosnap.com

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

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